Northern Rock bailed out by Bank of England

How to access N-Rock Online account?

I have been trying to get into my online account since Friday but with no sucesss. How can I access my online account?
 
Keep trying.

I just got through now. I had kept getting timed out after my mother's maiden name when I did get through up till now.

I got this message:

Thank you for your instructions. Your reference number is xxxxxxxx. Your withdrawal will be processed shortly.
If your Internal Transfer, Electronic Transfer or cheque withdrawal request is received after 3pm this will be processed on the next bank working day. If you request a Same Day Electronic Transfer and this is received after 11am this will be processed the next bank working day.
Please allow 3-4 working days for an Electronic Transfer to reach your nominated bank account.
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Re: How to access N-Rock Online account?

I have been trying to get into my online account since Friday but with no sucesss. How can I access my online account?
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Are you using broadband ? I just accessed my account a minute ago.
I'd agree with ninsaga, with the no. of transations to process i doubt you will get your money on monday with a same day transfer.
 
I sent them an email yesterday because I could not access website any hour of the day or night and could not get through on the phone. I was contacted today to say that they were accepting telephone transfers and I cleaned out the account.

If they had set this up on Friday, it would have spared a lot of people a lot of worry and panic and might have caused less of a run on the bank.
 
Can't get through at all now. They don't allow you beyond the security 'proceed' window. Message says
"Unfortunately, the system is currently very busy.
We apologise for any inconvenience caused and ask that you try again later.
Thank you for your patience in this matter".
Then the only option is "close window" which returns you to the first window again. Does this mean they've closed down the online facility entirely?
 
I had got that on every occasion bar two. And on those two occasions, it timed out on me after the mother's maiden name bit.
 
I just got through — all the way to the end — five minutes ago.

Maybe it was the absence of all those Cork and Kerry GAA fans that made the difference? ;)
 
DrMoriarty said:
Maybe it was the absence of all those Cork and Kerry GAA fans that made the difference? ;)
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My theory on that is that the NR IT guys are all from Cork who were watching the match on the telly - then after that Kerry goal in the 2nd half they switched it off and just went back to work & fixed a few things
 
Again, try as somebody else suggested in a previous post. Use Firefox instead of Internet Explorer or Safari. I tried using both of these dozens of times to no success and a lot of frustration.
saw the recommendation of using Firfox and got in on my 5th attempt. if you haven't got it in you applications folder,download it for free. Just go to yahoo and type in firefox and you will find it easily to download .Doesn't take long.
Give it a shot!
 
Keep trying at online entry.

Just sucecced after two days trying. Cleaned it out. Better to be safe than sorry.
 
I just logged in (using Firefox) and can see that they money I requested to be transferred on Friday morning has been "sent to my bank". I'll post again if/when it shows up in my BOI account.
 
On the page that says the system is too busy and has a "Close this window" link don't click on it. Instead reload this window. I find I can then get the login screen after 3 - 15 rapid fire reloads. If too many people start doing this it is going to quickly become much less affective.

I used the opportunity of getting in again to take out my remaining cash. I don't want to risk waiting until Dec 31st before getting my interest. Left one account open with zero balance in case anything emerges from the NR wreckage.
 
askew70 said:
You are making the same large assumptions that several others seem to be making.

For one thing you are assuming that building a system to cater for heavy load is extremely expensive. It can be, but you really only start to hit expensive solutions once you have exhausted the potential of what you already have. From what you say, you seem to be assuming that NR's system is bursting at the seams because the existing hardware and software is incapable of coping, and therefore more investment is required. Another possibility however is that the hardware and software they have is not the issue (yet) because the basic architecture of the solution is at fault. I have seen at least one appallingly designed web-based solution implemented by a financial institution where they threw money at the hardware and software, but the basic design was always going to result in failure of the service before any single machine even broke a sweat. In that case they didn't need more money to make a better solution, just more thought.

For another thing, you are assuming that massive numbers of NR customers are hitting the web service at the same time. That may be the case, but none of us know that for sure. It could well be that the system is so bad that it flounders even if 20 people access it simultaneously. In any case, any system which is well designed should "fail" gracefully, rather than providing the illusion of working until your connection eventually times out after several minutes.

Ultimately, as with most things, customers will end up with the service they deserve. If people are willing to accept an online service of the standard of NR's, without complaint, then there is no reason for any NR competitors to go to the trouble of building a better system. If enough people deem the recent performance of the NR online service as perfectly reasonable, then we are all doomed to crap online banking for some time to come.
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Given the extent of the panic, from the postings on here, the queues outside the branches in the UK and the extensive media coverage, it does not seem to me a large or unreasonable assumption that there are massive numbers of NR customers trying to access the website at the same time. I would be astonished if it was not under such an exceptionally heavy load given the situation and the frenzy that's taken hold.

NR's online service is not perfect. As I've said already I often found it a bit slow and wished it could be that little bit faster when I was carrying out a transaction. However, I never had any real problems with it. I always succeeded in transferring funds when I wanted. It would have been nice if it was faster, but really the only thing that concerned me was the interest rate. I'd prefer the 4.50% rate and the typical NR standard of service than a lightning fast service and a lower rate. Maybe that's just me.
 
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