New robot mower
- Thread starter galway_blow_in
- Start date
I think you might need to be careful to verify the terms and conditions with this.
I understand with with showers at least (Triton, Aqualisa, etc) people who buy them through a UK store find that their manufacturer's warranty is in the UK. If they want a repair or replacement under the warranty they need to return it to the UK. This is usually impractical. They can, of course, deal with a local shower repair company but it is not covered under warranty.
I think this applied even before Brexit but I am not sure about that. For showers the manufacturer's warranty is handled by the the distributor in the country of purchase. Maybe it is different for lawn mowers.
Im hoping its different in context of the EU but ill check t&cs
That model is €1,499 here. I've just ordered one and am awaiting delivery. The"garage yoke" comes free with it as a promotion, now ended.
My neighbour recommended it to me; and he's very happy with his.
(Amusingly, it wouldn't work at first when he showed it to me, as it knew that the weather forecast was for rain, so wouldn't come out of its little house! Fortunately, there is an override option on the app.)
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It will cut later once rain has cleared; I don't override, just let it do its thing.
EU law means warranties work across the EU and must offer a minimum of 2 years cover, but the responsible party is the shop where you bought the item so you would need to ship items back to them to avail of your rights in the event of an issue.
Manufacturers are free to offer enhanced warranties, some will offer cross-border warranties where you can bring the item to any authorised retailer for support. but that won't be the case across the board, many strictly align warranty cover with the geographies covered by their distributors.
Manufacturers are free to offer enhanced warranties, some will offer cross-border warranties where you can bring the item to any authorised retailer for support. but that won't be the case across the board, many strictly align warranty cover with the geographies covered by their distributors.
I don't want to generalise from showers, but if you buy one from a shop in Ireland and you are making a claim under the warranty you don't need to go near the shop of purchase. You can deal with manufacturer directly via their distributor (Irish), who generally work with a service company. But they will want proof of purchase, ie, from an Irish shop which they supply. If you purchase from a non-Irish shop and the product is still under warranty, then you do need to ship it back - either to the shop or to the distributor in the country of purchase.
This is different from making a claim under consumer rights laws, for which you deal with the retailer directly. But shops will often try to re-direct you to the manufacturer to avoid dealing with their consumer rights responsibilities. Consumer rights are strong but different from a manufacturer's warranty.
I imagine it is not so different with other goods, eg, a car. Some manufacturer's offer a 6 year warranty- or more for some components. In that case an Irish authorised retailer would act as agent for repair or replacement on behalf of the manufacturer/distributor, who bears the cost.
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I don't think its a good idea to drag non-EU purchases into the discussion.
Sorry if I appeared to "drag it in". But as regards the issue at hand it is irrelevant. The same considerations remain.
From Segway:
"Thank you for your interest in Segway Navimow and for considering the purchase of a Navimow i215 LiDAR.
Please find our answers below:
Warranty
As both France and Ireland are within the European Union, the warranty remains valid when the product is used in Ireland. Please keep your proof of purchase, as it may be required for any future warranty claim.
Should you require warranty support during the warranty period, our support team will be happy to assist you. Even if local service arrangements are unavailable in certain situations, Segway Navimow will provide an appropriate warranty solution and repair service in accordance with our warranty policy.
4G Connectivity
The built-in 4G service is designed to operate across supported European countries. When used in Ireland, app connectivity, remote control functions, and Network RTK correction services are generally expected to work normally, provided that there is adequate local mobile network coverage.
Network RTK Coverage
Navimow's Network RTK service is available in Ireland. However, actual positioning performance may vary depending on local terrain, surrounding obstacles, and mobile network conditions. For the best experience, we recommend installing the mower in an area with good sky visibility and stable network coverage.
Based on the information provided, a Navimow i215 LiDAR purchased in France and installed in Ireland should not present any general compatibility issues.
We appreciate your interest in Navimow and hope this information helps with your purchasing decision. Should you have any further questions, please feel free to contact us."
"Thank you for your interest in Segway Navimow and for considering the purchase of a Navimow i215 LiDAR.
Please find our answers below:
Warranty
As both France and Ireland are within the European Union, the warranty remains valid when the product is used in Ireland. Please keep your proof of purchase, as it may be required for any future warranty claim.
Should you require warranty support during the warranty period, our support team will be happy to assist you. Even if local service arrangements are unavailable in certain situations, Segway Navimow will provide an appropriate warranty solution and repair service in accordance with our warranty policy.
4G Connectivity
The built-in 4G service is designed to operate across supported European countries. When used in Ireland, app connectivity, remote control functions, and Network RTK correction services are generally expected to work normally, provided that there is adequate local mobile network coverage.
Network RTK Coverage
Navimow's Network RTK service is available in Ireland. However, actual positioning performance may vary depending on local terrain, surrounding obstacles, and mobile network conditions. For the best experience, we recommend installing the mower in an area with good sky visibility and stable network coverage.
Based on the information provided, a Navimow i215 LiDAR purchased in France and installed in Ireland should not present any general compatibility issues.
We appreciate your interest in Navimow and hope this information helps with your purchasing decision. Should you have any further questions, please feel free to contact us."
Yes, they are indeed very different alright, your consumer rights under European law are in most cases stronger than those offered by manufacturer warranties. Retailers do often try to push you to the manufacturer warranty to avoid the cost and hassle themselves, but engaging with the manufacturer withing the warranty period prescribed in law can mean you often then lose the option of availing of the stronger protections.
The more premium brands will include labour costs in their warranty protection, but not all will, but with most you will have to pay any shipping charges involved. Claiming under EU warranty legislation, the retailer must cover shipping charges.
In short, no, at least for the brands I've researched. I'm not aware of any where SIM connection is required for it to function.
SIM connectivity is only required for connection to the manufacturer's cloud service that allows you to monitor or control the mower from anywhere in the world. Most manufacturers will include one or more years access with the purchase, ten for Husqvarna, just one for Segway before you are required to pay ~€30 a year if you want to use the remote access features. The ones I'm familiar with allow full operation and control via the ocontrol panel on the mower itself, or via the app over a Bluetooth connection.
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