How old are the BOI calls ?
It depends who you ask at the bank. I got multiple written and phone denials from different people claiming to represent the bank
- branch manager,
- regional area manager
- consumer Affairs (FSPO Team),
- customer complaints team
- Data Access Request Team, etc.
Reported to Data Protection Commissioner and similar denials were made by the bank. A year later (after a second ODPC investigator was assigned to case) and over 160 call recordings have been produced. The bank’s ivs/ Ivr system records calls via your mobile / telephone number. Mystery how a regulated bank could deny any calls exist and then produce so many ...
The bank’s call centre staff (over 30 month period of denial) confirmed in the evidence that previous calls were recorded and who I spoke with on each call. The staff apologied for the ‘unorthodox conduct’ of management...
The Data Protection Commissioner’s Office has multiple related investigation cases ongoing against BOI.
It depends who you ask at the bank. I got multiple written and phone denials from different people claiming to represent the bank
- branch manager,
- regional area manager
- consumer Affairs (FSPO Team),
- customer complaints team
- Data Access Request Team, etc.
Reported to Data Protection Commissioner and similar denials were made by the bank. A year later (after a second ODPC investigator was assigned to case) and over 160 call recordings have been produced. The bank’s ivs/ Ivr system records calls via your mobile / telephone number. Mystery how a regulated bank could deny any calls exist and then produce so many ...
The bank’s call centre staff (over 30 month period of denial) confirmed in the evidence that previous calls were recorded and who I spoke with on each call. The staff apologied for the ‘unorthodox conduct’ of management...
The Data Protection Commissioner’s Office has multiple related investigation cases ongoing against BOI.
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