Looks like the UB->PTSB switch has happened…

Elderflower

Registered User
Messages
21
We received correspondence from UB on Friday that we have been switched to PTSB. We had re-fixed earlier in the year to the 2.2% rate so seems to be random on who they are moving.

Just a query on another note,
We are currently selling our apartment and looking to purchase a new home. We have a mortgage application in with PTSB for a 5 year green fixed @2.35%.

We stupidly never thought of this until now, but will we still be considered as new business and be able to receive this rate or not?
 

James B 21

Registered User
Messages
10
Interested to know the answer to above Q @Elderflower "will we still be considered as new business".

I don't think so ... but would love to be wrong.

We also fixed at 2.2% but we'd be happy to go to the Full PTSB Mortgage even if the rate is higher as we'd save over the term with the upfront Cashback and the Explore Account cashback (see #3 below!)


Update on calling PTSB this morning:

  1. Was given my PTSB Mortgage A/C No.
  2. I can login to Open24 and get that setup to view my mortgage
  3. No need to have a PTSB Account to fund the mortgage monthly
    • Opening an Explore Account can be done in the App
    • UB transferred customers do not get the 2% back per month even with an Explore Accounts
  4. Existing DD is still in place (In our case from UB itself, so we need to move on that soon)
  5. Overpayment WAS NOT in place - PTSB added that back for me on the call.
  6. They are sending Welcome Letters this week or next.
Very helpful customer service by the way, got through very quickly.

For those that have not received the letter yet, the dedicated number for UB Transferred Mortgages at PTSB is 0818 200 120 or 061 232 717 (Mon - Fri, 9 to 5)
 

nephster

Registered User
Messages
67
So, received a letter yesterday from UB stating we are *not* part of the tranche that has moved, and that our anticipated transfer date is mid-2023. It referenced that we may have heard that others recently moved.
 

smndly

Registered User
Messages
44
My mortgage was transferred over at the start of last week.

My direct debit came out today as per usual and included the monthly overpayment as usual which I had set up with UB a few months ago which is great. Looks like I don’t need to contact ptsb at all to set anything up apart from the online banking at some stage.

Will be interesting to see how this overpayment will be handled by PTSB. Will it be as UB handled it and just deducted from the mortgage total or will it be added to a separate account like PTSB does for its current mortgages?
 

ethicaback

Registered User
Messages
4

Sconeandjam

Registered User
Messages
215
Did I read somewhere that a number of mainly btl were sold to Pepper and this move to PTSB is only temporary? I thought that Pepper were just managing them for PTSB. Will the mortgage details change from PTSB to Pepper? Looks like mortgage rates will go up even more.
 
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Sunny

Registered User
Messages
4,354
Question, from the welcome pack it appears Pepper Finance is involved with the Ulsterbank transfer loans. Anyone know if there's any difference between PTSB servicing of your Loan versus Pepper Finance?

Permanent TSB has partnered with Pepper Finance Corporation (Ireland) DAC (“Pepper”) to support us in the transition and on-going servicing of your Loan.

Your mortgage is with PTSB. Pepper are just servicing the mortgage i.e. doing all the admin work. Any issues, complaints, requests etc still have to dealt with by PTSB.
 

Sunny

Registered User
Messages
4,354
Good luck if PTSB are dealing with Pepper - our mortgage was sold to Pepper without consulting us despite not missing any payment but because we for a short time were paying part capital, part interest and Pepper just do what they want - they wrote to us two letters in the lat week within 2 days stating our rate firstly going up by 0.75% and then by 1.25% so it will be almost 7% interest rate with an increase of almost 300.00 per month - how we'll be able to keep our house is beyond me - they are disgraceful - MABS do nothing so I hope you don't have to deal with Pepper

I think there are other threads on this. I agree it is disgraceful what is happening and it is a complete failure of the Central Bank if they are allowed to do this.

However, in this case the mortgages were transferred from Ulster Bank to PTSB. Unlike in your case, the mortgages have not been sold to Pepper. They are only doing the servicing. So it is not the same situation.

Best of luck with it though. I hope you and the other borrowers are able to able to get together and put pressure on the relevant authorities.
 

smndly

Registered User
Messages
44
I have not received my mortgage loan statement detailing all my mortgage transactions from UB this year despite having switched over to PTSB in early November.

This despite the letter from UB on 7th November that detailed that my mortgage had moved to ptsb saying that this statement had already been sent to me. Is anyone else in the same boat?
 

JohnMag

New Member
Messages
4
I have not received my mortgage loan statement detailing all my mortgage transactions from UB this year despite having switched over to PTSB in early November.

This despite the letter from UB on 7th November that detailed that my mortgage had moved to ptsb saying that this statement had already been sent to me. Is anyone else in the same boat?
just received it today
 
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