Liveline programme on Revolut scams

[Bronte]

Listening back to some Liveline podcasts there were concrete examples of banking scams. Mostly focused on Revolut and PTSB. They involved customers being telephoned. Calls lasting up to an hour. Gaining trust. Very convincing. Scammers had some prior knowledge, somehow, never clear, of the customers details. They seemed to have the customers phone no, last 4 digits of their accounts. The gist was to persuade customers that there was suspected fraud on their accounts, and the bank was phoning to “help” the customer not lose any money. This somehow involved sending a code on the phone, or an email link. Once the customer click on links or divulged codes the scammer had access to the accounts and emptied them. Prior to this they git customers to delete their banking app.

After the scam it was impossible to contact Revolut and speak to a human being, from a different thread:

If you have any questions or outstanding issues, our support team is available 24/7 via our in-app chat.

I love the tongue in cheek line at the end !!!!!

Listening back to Liveline there are horror stories about scams this week in relation to Revolut, with many stating they cannot talk to a human being in Revolut.

 

[Fortune]

If you ever have the time I'd be interested in hearing how it helped. I also don't get the benefit of multiple IBAN

It's just that old notion of putting cash in envelopes for each category of spending, but using bank accounts instead. Having all that cash would've just led to me spending it without noticing. Having visible account balances with the category names and paying by card helped me get everything sorted and made me less likely to spend money.

 

[Fortune]

with many stating they cannot talk to a human being in Revolut.

My retired parents had an issue with revolut during the week (usual story, hardly ever use the account then use it to make a cross border payment for a car and it gets flagged) and managed to speak with someone. I do wonder how these other people can't manage to get help.

 

[Robovac rider]

Just type "speak with agent" into the chat and you are connected to a human.

 

[Bronte]

. I do wonder how these other little can't manage to get help.

One of them has been scammed nearly 40k and was not able to speak to Revolut, had to do the complaint online, email I think, and needed a gardai case no. Revolut did not refund her money. Because she’d authorised the transfers with the scammer.

 

[Robovac rider]

Because she’d authorised the transfers with the scammer.

Unfortunately she was at fault.

Banks cannot be expected to reimburse customers in this circumstance.

 

[Towger]

Listening back to Liveline there are horror stories about scams this week in relation to Revolut

I found it more interesting that the other bank where several LiveLine listeners were scammed from was PTSB. PTSB have fraction of the customers that Revolut, AIB or BOI have.

 

[ClubMan]

Listening back to Liveline

You mean these or something else?

"It sounded totally legitimate"

Tanya & Philip speak to Kieran about their experiences of being scammed online and over the phone.

www.rte.ie

Romance Scam

Ann joins Kieran to discuss how she was scammed out of €11,000.

www.rte.ie

"All her savings are gone..."

Juliette tells Kieran how her sister is devastated after being scammed out of more than €30,000.

www.rte.ie

 

[Bronte]

I found it more interesting that the other bank where several LiveLine listeners were scammed from was PTSB. PTSB have fraction of the customers that Revolut, AIB or BOI have.

I was amazed PTSB gave the 20k back to one guy. I could not quite work out why he got it back. So either

- he didn’t authorise it
- he semi authorised it so PTSB gave it back to him
- the scammers got something from PTSB systems to scam, so they decided he was not fully at fault

Yes Clubman those are the ones. Philip is the one with the 20k, he did not give his Open 24 code, not even when PTSB fraud called him would he give this. So that might be why he got his money back. 9 months later. But he did call out, not click, a code to the scammer, which was sent to him by text message.

 

[ClubMan]

All of the callers were very unclear in their retelling of their stories in my opinion and the host didn't really challenge them on points that were unclear or questionable.

I don't really believe the claims that PTSB called the people involved and asked for their Open24 number. If they got such a call then it was most likely the scammers (again?).

https://www.ptsb.ie/fraud/different-types-of-fraud-and-scams/phone-fraud/

Remember, PTSB will never call, email or text you asking for your account details, your Open24 number, Internet Password, Personal Access Number (PAN), Visa Card CVV number, or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week.

 

[Bronte]

I don't really believe the claims that PTSB called the people involved and asked for their Open24 number. If they got such a call then it was most likely the scammers (again?).

Articulate Philip who got his money back from PTSB said the bank called him after he reported the fraud, he never thought he’d get his money back. . Yet another caller, not scammed, said in 99% of cases the bank will not call you. He said utilities and banks don’t call.

 

[Bronte]

All of the callers were very unclear in their retelling of their stories in my opinion and the host didn't really challenge them on points that were unclear or questionable.

Agreed, it’s VERY annoying. I’d have liked better understanding of each of the cases. 2 pertinent ones were second hand, mother of Finn/Fintan 10k, and sister of 30/40k scam as the defrauded one was too upset.