Health Insurance LAYA taking a lot longer to process day to day medical claims than before?

I had about 8 small claims with them submitted on different dates throughout March and start April. All were processed today (without me prompting Laya). Hopefully they will speed up soon. This increase in turnaround time is very annoying.
 
No improvement for me :-(. Submitted April 8 says it'll be processed by May 14.

Laya claim delay 2025.jpg
 
I have noticed a pattern with Laya over the last few months, if claim is for a single session it is paid within a few days however if you submit a few together the ' to be processed by' date is always substantially more.
Might just be coincidence but has followed pattern since last December
 
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