I had about 8 small claims with them submitted on different dates throughout March and start April. All were processed today (without me prompting Laya). Hopefully they will speed up soon. This increase in turnaround time is very annoying.
I have noticed a pattern with Laya over the last few months, if claim is for a single session it is paid within a few days however if you submit a few together the ' to be processed by' date is always substantially more.
Might just be coincidence but has followed pattern since last December