Hi SarencoHowever, that doesn't mean that borrowers ever had a contractual right to roll over to trackers or that KBC ever committed to keep this policy in place for any specific period.
My friend complains that KBC told him that he would roll over onto a tracker when he fixed.
His problem is that the Ombudsman discounted that evidence.
His other problem is that the Fixed Rate Agreement did not say that.
But if the only problem was that the conflict of evidence on what KBC told him, then I think that the public policy espoused in that leaflet would help his case.