Just wondering if anyone had a decision from Ombudsman re cases relating to KBC trackers. Our complaint sent to Ombudsman in Aug 2017. We email them every month for an update. Informed in Dec that our complaint was referred for adjudication in April 2019 and we would have a decision early in New Year. Latest response was that Ombudsman would be issuing a preliminary decision in the near future. Does anyone have any experience of how long this process drags on for, also what do they mean by preliminary decision and why does it take so long?