Hi Open Air
It's a clever hire by the IMHO. It will give them an insight into how lenders deal with people in late arrears. That seems to be her expertise.
I am responsible for specific late stage mortgage accounts, the management of the Fixed Charge Receiver process and property management team. I established a team of 12 colleagues who are responsible for borrower engagement, analysis of late stage arrears accounts and preparation of strategies for a long term sustainable solution within the regulatory frameworks.
I developed and implemented a process for the review, strategy documentation,control and management of the buy-to-let mortgage book and accounts with exposure of greater than €750k.