They advised they could replace the glass - call out €85 plus parts €85 approximately but we do not want to use the cooker again as we feel it is not safe!
+1Surely their replacement of the glass would be to a high standard? For €170, I'd be taking the chance. Unless it's a known fault, I'd have no problem with replacement glass.
I certainly wouldn't be going through insurance. Not worth it. Replace glass or buy a new one (different make of course).
Accidental damage maybe?I'm finding it hard to imagine a scenario where a home insurance policy would even cover a defective oven part.
It's not. It would be very important if there was significant damage to or total destruction of the property - e.g. a house fire. Not to mention that it's generally required by the lender if the property is mortgaged. Claiming for small relatively low value incidents usually doesn't make sense as you'll generally be penalised by higher premiums going forward.Cheers for all the feedback guys, its very much appreciated! I'm beginning to think the house insurance route is a waste of time
Doesn't sound like an accident though.Accidental damage maybe?
100%.But I doubt that it would be worth claiming for such a relatively small amount given the likely impact on no claims status and premiums going forward.
Who sold you the cooker, the retailer's name, not the manufacturer's? Your contract is with the retailer and under EU law guarantees and warranties are for 6 years, not just the manufacturer's 3.
But then this seems to contradict that.Under Irish law, consumers have up to six years to seek redress for faulty or defective items (both new and second-hand).
You can also offer the consumer an additional commercial guarantee (warranty). This can either be included in the price of the product or at an extra cost. This warranty does not replace the legal guarantee, which is always a minimum of 2 years, and you must inform the consumer that this will not affect their right to the legal guarantee.
What was your experience?Source?
That's totally at odds with our recent experience with a faulty dishwasher.
Our 5 year old Miele dishwasher failed and the cost of repair exceeded the cost of replacing it. So we bought a new one.What was your experience?
This puzzles me as I've never heard it applying to cars for example.under EU law guarantees and warranties are for 6 years, not just the manufacturer's 3.
This?
Warranties - European Consumer Centre Ireland
Find out what guarantees and warranties are, and how they affect your consumer rights when purchasing goods within the EU.www.eccireland.ie
Statutory rights are provided for by legislation (Irish law and EU law as transposed in Ireland). These act as a kind of “legal guarantee”, entitling consumers to seek redress where an item is faulty. Consumers may rely on their statutory rights regardless of whether an item has a warranty or not.
- Under Irish law, consumers have up to six years to seek redress for faulty or defective items (both new and second-hand).
Joe my nelly. The glass was most likely screwed on too tightly.Coming from someone who is terrified of broken glass because of splinters/cuts etc I would be inclined to give JOEa shout just to see how many more doors have shattered. The company's lack of shock would make me wonder if its a regular occurrence. The mind boggles at the thought that there might have been a few people in the room at the time of the glass flying around
Unfortunate for you with the law on your side.Our 5 year old Miele dishwasher failed and the cost of repair exceeded the cost of replacing it. So we bought a new one.
I'm interested in your source for your claim that:
This puzzles me as I've never heard this applying to cars for example.
Moreover, electrical stores will actually sell you extended warranties to cover a few years after the standard manufacturer's warranty expires.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?