Former First Active now Ulster Bank Customer

Discussion in 'Issues with tracker mortgages' started by Milo4444, Feb 3, 2017.

  1. MrBanks

    MrBanks Registered User

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    No, 40 have been redressed and 3500 deemed as impacted.
     
  2. ragdal

    ragdal Registered User

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    14
    So if you're still receiving a holding letter are you deemed not impacted?
     
  3. Miakk

    Miakk Frequent Poster

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    64
    Who knows-Why would they keep on investigating an account if deemed not impacted?
     
  4. Banking17

    Banking17 Registered User

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    We have no idea unfortunately it appears how many cases are like this.

    There could be another 1000❓ I'm not FA but in limbo also. Total affected number much greater than 3,500.

    Could all former FA mobilise themselves. You all need to contact CB and Finance Committee.
     
    Miakk likes this.
  5. Milo4444

    Milo4444 Registered User

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    Hi

    former FA can someone post the various contact details an I will send email as I still have not heard anything back from UB if impacted or not?
     
  6. Miakk

    Miakk Frequent Poster

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    64
    Hi Milo,

    Was actually thinking of doing this over the weekend. I have contacted:
    Enquiries@centralbank.ie- won’t deal with individual cases but I have outlined my concerns about UB’s handling of this, with particular reference to FA & consumer protection, including copies of my fixed rate documentation.

    I have been in touch with a TD I happen to know & from the finance committee, I have contacted: Pearse.doherty@oireachtas.ie &
    John McGuinness via his website

    I have previously emailed Ulster Bank but it’s as useless as the helpline - no response. I have also been through the FSO process.
     
    Banking17 likes this.
  7. Milo4444

    Milo4444 Registered User

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    That's great thanks will email all this evening.
     
  8. corktim

    corktim Frequent Poster

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    I would second the idea of sending info directly to the central bank. As above they may just acknowledge your info but I’m sure it’s all feeding in somewhere.

    Also if you haven’t already make sure you get the system notes from the UB/FA as to what was being noted around the time you fixed or requested your tracker back.
     
  9. Miakk

    Miakk Frequent Poster

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    64
    Hi Corktim,

    What do you mean by “system notes” ? I got all correspondence relating to my account via a subject access request a few years ago. Interestingly there was more detail from the First Active side of things (eg copies of internal emails around the time of my mortgage application) than from when UB took over. Is there something else I should specifically request again?
     
  10. smithers

    smithers Registered User

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    I am still receiving 60 day letters no update as to whether i have been impacted, i am a former first active customer. I have been getting 60 day letters for 2 years now, when will it end? I am going to mail pearse doherty.
     
    Miakk likes this.
  11. corktim

    corktim Frequent Poster

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    They record notes on their internal system regarding conversations with you and notes on what’s happening internally. If you don’t have them I’d ask...
     
  12. ragdal

    ragdal Registered User

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    How do you go about requesting "system notes" from UB? I submitted a SAR a couple of years ago, but got less information back from them then I had on file.
     
    Miakk likes this.
  13. Milo4444

    Milo4444 Registered User

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    Hi I did a SAR and got only recent notes, lots of missing information. Contacted them again and they redid it still did not get what I was looking for in particular the forms I signed when fixing and the options pist fixing in 2009. I did on both occasions get numerous duplicate copies of information.
     
  14. corktim

    corktim Frequent Poster

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    137
    You may need to do another SAR. I specifically requested the system notes.
     
    Banking17 and ragdal like this.
  15. ragdal

    ragdal Registered User

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    Thanks corktim. I'm going to do another SAR and specifically request system notes as you suggested.
     
  16. Miakk

    Miakk Frequent Poster

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    I have just arrived home to yet another meaningless 60 day holding letter from Ulster Bank, having followed the central bank fiasco (as I see it) at the oireachtas today.

    I am RAGING!!
     
  17. smithers

    smithers Registered User

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    30
    I got home to one of those 60 day letters as well please god help me I am loosing patience 2 years of them now!!! It has a previous case and a new case reference why is this?
     
  18. smithers

    smithers Registered User

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    30
    First Active customers we need to get together at this stage and do something I have been sitting on this too long.
     
  19. smithers

    smithers Registered User

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    I have written to Pearse Doherty, I am writing to the central bank this evening...
     
  20. ragdal

    ragdal Registered User

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    @smithers
    I had asked Padraic Kissanes office about that when I got a new case reference back in July.
    They said "We are presuming it is a third party reference as all the cases in the Investigation will be reviewed by a third party"