Sit In
Angry,
I'll be sitting beside you. These people are a disgrace.
Brendan,
It could be my fault that they became aware of the content of this thread as I threatened them with posting details of my experience with them on AAM. If I've caused you any undue hassle I apologise.
This is a copy of a letter I faxed, emailed and hand delivered to Foko last tuesday - I've removed my own personal details to protect the stupid (i.e. me for attempting to buy from Foko). Obviously I've received no reply.
The Managing Director,
Foko Limited,
65/66 South Great Georges Street,
Dublin 2.
8th June 2004
Order Number xxxx
Dear sir/madam,
On the 6th February 2004 I went into your shop in the Blanchardstown centre to buy a desk for my home/office. An assistant named Olivia looked after me in a courteous and professional manner, and while I was there I ordered a Fiona Desk and a low wide square 2 x 4 in the same wood. Olivia told me they would be delivered in 6 – 8 weeks (she wrote 10 weeks on the invoice) and that I would have to pay for them in full because there was 20% off. I paid for the goods €384, and took my invoice.
In the first week in April I contacted your office (8850620) and spoke to a Niamh, who told me the goods weren’t due in for another fortnight. In mid April I called again and was told that the goods were in stock and that somebody would call to arrange delivery. After three further calls over the next three days delivery was arranged for the goods on Friday, 16th April 2004 after 6 pm. Nobody arrived with my goods.
During the next fortnight myself and my wife tried repeatedly to contact your office (8850620). On the 24th April we called into the shop in Blanchardstown, and the sales assistant (young red haired male) took our details with a view to ensuring somebody would contact us early the following week. On Monday 3rd May I telephoned your shop with a view to cancelling my order as we had still not gotten through to your office (8850620), and was told to hold on while the assistant contacted your office. She came back to me and explained that the desk was in stock and the 4x2 hadn’t arrived from the suppliers, but that it was due to arrive from the suppliers on the 17th May. She asked did I want part delivery of the goods or did I want to continue to cancel the order. I told her that I had felt messed around by Foko but that I would carry on with the deal as I liked the furniture that I had ordered. Within a day Niamh from your office contacted me to arrange delivery.
The desk arrived the following Saturday morning in two boxes. The driver carried in the first box, the second box required both the driver and his assistant. I requested that they carry the boxes upstairs to my office, which they refused on the grounds of “insurance”.
May I break up my story by stating that the desk is a lovely desk. I really like it and in fact I really like most of the stock that you carry.
On the 17th May I contacted your office and was told that the crate had arrived from the supplier but would take two or three days to sort out and check. I rang again on the 20th and again on the 21st, and was then told it hadn’t arrived in that consignment but would be arriving the following week. I called again on the 27th and 28th. I called again on the 1st June and was told that the goods were in stock. I was offered two delivery times of Friday morning or Saturday morning between 9am and 1pm. I chose the Friday, waited in all morning, tried to call at 2pm, succeeded in calling at 5.15pm and was told that nobody was able to answer my query until 9am on Tuesday morning. Fair enough, it’s a bank holiday weekend.
I called at 9.15 and Niamh answered, heard my complaint and told me she’d call me back soon. At 11.00am I called again, spoke to Niamh, she told me that my 2x4 hadn’t arrived, wouldn’t be arriving for another month, did I want to cancel my order or did I want some compensation for my trouble. I asked what she meant by compensation and was told that the store manager would contact me tomorrow morning, but that she would put the cancel procedures into place and that that would take another seven days. I asked for the owner of Foko’s name, which she refused to give out. I asked for the Managing Directors name, which she told me was the same as the owners and that she was not allowed to reveal. I asked for her boss’s name, and she also refused to reveal this to me.
The treatment I have received from Foko has been a complete disgrace. I’d like to assume that it’s a one off, but even if it was it’s not good enough. I’ve been ignored, lied to and let down. I’m going to post, fax and email this letter in the hope that the Managing Director actually sees it. I presume that he/she will be embarrassed by the treatment that I have received.
As things stand I’m owed €148 which has been in your possession for over 4 months. I’ve wasted more time trying to get satisfaction from your company than I could have ever possibly imagined. If I fail to hear from you or a senior member of your staff within the next seven days I’ll be copying this letter to the consumers association and the national newspapers and askaboutmoney.com. If I haven’t received my refund within fourteen days I be filing a claim with the small claims court.
My contact details are as follows
Mobile Number –
Home Number -
Email –
Yours faithfully,
