Exit fee for leaving gas contract

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Mikefromcork

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Do companies such as flogas charge the early exit fee for leaving a fixed price gas contract early. My contracts up in 2 months so it’s only a marginal benefit to leave early if they charge the exit fee.
Thanks everyone
 
Mikefromcork said:
Do companies such as flogas charge the early exit fee for leaving a fixed price gas contract early. My contracts up in 2 months so it’s only a marginal benefit to leave early if they charge the exit fee.
Thanks everyone
Click to expand...
Exit fees are usually charged.
 
Mikefromcork said:
Do companies such as flogas charge the early exit fee for leaving a fixed price gas contract early. My contracts up in 2 months so it’s only a marginal benefit to leave early if they charge the exit fee.
Thanks everyone
Click to expand...
Yes.
www.flogas.ie

Frequently asked questions for customers switching to Flogas Ireland | Flogas

Switching to Flogas
www.flogas.ie www.flogas.ie

If I am unhappy am I locked into a contract with Flogas?​

There will be an exit fee of €50 applied per fuel item (if this forms part of any DF [dual fuel] offering) for any customer who closes their account within the first 12 months outside of the 14-day cooling-off period.
Click to expand...
 
Is it okay if I add a query here about early exit fees from energy contracts, or should I start a new thread?

The details:

Customer with BGE, contract due to expire on 25-Nov
They ring me in Oct, I agree to renew over the phone
I receive an e-mail thanking me and welcoming me on 22-Oct
After that, I search the market, and realise that Yuno offer better rates.
I submit a web form query to BGE asking can they improve their offer
They reply on 5-Nov, saying the % discounts are the best offer, fair enough

So I submit another web form query saying that I wish to close the account

They reply by e-mail on Fri 21-Nov, asking me to provide information by e-mail to close the account

I'm sure that I replied to this, but I can't find that e-mail. I do recall typing that I wish to cancel the upcoming contract, not the final days of the existing contract.

The final bill was issued dated 05-Dec.
It refers to the contract 26-Nov 2024 to 25-Nov 2025.
It covers usage until 01-Dec, past the end of the existing contract.
It includes an early exit fee of €50.


BGE say:

"Your contract is for 12 months. Should you leave us before the end of the contract, we may charge you a fee of €50. After this time you will remain on our standard price plan however any new customer discounts will end. Paperless billing or Direct Debit discounts will continue thereafter if you continue to choose these. See bordgaisenergy.ie for full terms and conditions."

But I cancelled the upcoming contract before it started?

Have I a case to query the €50 early exit fee?

I did not exit the contract, as I didn't enter it?
 
Just for info - I notice that they sometimes charge the break fee when you move after the contract ends. This has happened in my last two changes with different suppliers. Always check your final bill in case they have charged a break fee in error. Many people just pay without checking. Once queried they just said oh yeah, we'll refund that. I wonder would they have refunded if I hadn't asked.
 
Protocol said:
But I cancelled the upcoming contract before it started?

Have I a case to query the €50 early exit fee?

I did not exit the contract, as I didn't enter it?
Click to expand...
The contract was formed at the point you agreed, the contract service period did not start, but that's a separate matter. I looks like you also missed the 14 day cooling-off period allowed for penalty free cancellation online/ phone energy contracts. It's unlikely you'll have much luck there I'd say.
 
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