ESB Networks issue for smart meters - heads up

mathepac said:
Its been OK on mine, only some consumers' readings wrong
Click to expand...
I checked mine and it is only showing a total usage of 6080kw. Its 2 years since I had it installed. The meter seems to be showing a correct usage, its the ESB Networks data that is incorrect.
My guess is they will have to blitz their data from the dud period, take the latest from customers and then estimate out the rest - I don't know how many days the meters themselves store between readings.
Alternate is to treat the readings manually in their data but that has its own risks.
 
ClubMan said:

Smart meter glitch: households told they owe thousands of euro​

A massive malfunction on electricity smart meters over the weekend meant some householders were told they had consumed thousands of euro of energy.
m.independent.ie
m.independent.ie
Click to expand...
I so hate it when reporters entirely misreport a technical problem. The problem is with ESB Networks data collection, there's nothing wrong with your smart meter.
 
As I pay my account by direct debit with the current issue re smart meter would it be wise to cancel the direct debit? Is this legal? I’d rather not allow them to take a ridiculous amount of money from my account and have to chase them to get a refund.
 
ESB Networks and the different retail electricity providers are aware of the issue. I suspect that no bills will be issued using the incorrect readings. In any case the issue seems to be fixed now - at least it is for me. I wouldn't cancel the DD in case it causes other problems. If in doubt then call your electricity provider and ask them for clarification/reassurance.
 
Yuno at least for me has removed all usage data after the 05 March (first they were displayed with a warning, now they are gone).
 
I checked again and it looked like it was sorted showing a full history and more realistic figures. Unfortunately when I went in again it had reverted back to previous errors??
 
ESBNetworks showing corrected data for me now. I suspect they won't make a public statement until they've corrected c.100% of readings.
 
rob oyle said:
SBNetworks showing corrected data for me now. I suspect they won't make a public statement until they've corrected c.100% of reading
Click to expand...
along with a show trial of the employee or contractor who made the major slip up.
 
rob oyle said:
I suspect they won't make a public statement until they've corrected c.100% of readings.
Click to expand...
They have made a statement on it already.
www.rte.ie

ESB apologises over incorrect smart meter readings

ESB Networks is advising households and businesses that they are working to resolve an issue which caused some smart meter readings to be processed incorrectly last week.
www.rte.ie www.rte.ie
Brian Ace said:
I checked again and it looked like it was sorted showing a full history and more realistic figures. Unfortunately when I went in again it had reverted back to previous errors??
Click to expand...
ClubMan said:
If in doubt then call your electricity provider and ask them for clarification/reassurance.
Click to expand...
 
"ESB Networks has since explained that last Friday a planned software upgrade to one of their internal systems caused some customers' meter readings to be processed incorrectly, resulting in high and incorrect usage on ESB Networks online accounts and on those of suppliers."

So whoever wrote the software upgrade messed up big time, how would that glitch not have been picked up before all this. Someone or some team will be getting their hand slapped.
 
Brian Ace said:
As I pay my account by direct debit with the current issue re smart meter would it be wise to cancel the direct debit? Is this legal? I’d rather not allow them to take a ridiculous amount of money from my account and have to chase them to get a refund.
Click to expand...
No. As your bill will issue about 10 to14 days before payment is taken from your account I suggest you check your bill before stopping the direct debit.
 
Good point. Check the next bill and if it's out of whack because it was generated using erroneous ESB Networks smart meter data then contact them to get it corrected before the DD is drawn.
 
My Electric Ireland bill is now 2 or 3 days overdue but periodic readings from my smart meter are in line with my own forecasts and tracking.
 
Both my ESB Networks My Smart Data and Electric Ireland supply account show correct data now.
 
You must log in or register to reply here.
Back
Top