Electricity Provider (Yuno) not showing meter readings on bill

ClubMan said:
As I mentioned above and as suggested by EnergyPal it looks like Yuno only offer smart tariffs.
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If you search non-smart plans on bonkers and switcher sites, a 24hr Yuno plan is offered. A 24hr tarrif is not a smart plan, (i.e. is not a time of use plan)
ClubMan said:
Perhaps because,.........it's often better value to switch to another provider for a better tariff, and maybe some "new customer" cash back?
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That is not untrue but ....Perhaps because I was hoping the two posters that said they were leaving/had left Yuno would give their opinion on Yuno ?
 
Luternau said:
I am curious to know why two posters have switched from Yuno. Is it because they joined for the cashback and just moving to another supplier at end of contract or leaving because they re unhappy with Yuno?
I was thinking of switching to them for the free credit (as a low user) but would prefer not to have my smart meter activated for a 24hr tarriff (it's not necessary to activate when every unit is the same price and the meter is already uploading the data). As a low user, the potential for a huge upfront 1st bill is also a concern.
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There was no offer, and my billing was going up by a large figure as a result. In fact there was no contact from them at all. They promptly sent me my refund from the prepayment from the previous month, so I've no specific complaint, its just that there was lots of new offers on the market from other suppliers and nothing from them. At least with SSE they used to phone me up and try to offer me something. But crickets from Yuno.
I had issues with them signing up because I had previously had an account and backed out after my then supplier came back with a counter office, so the transfer was initially a mess. But they gave me a cashback sweetener and honoured the existing deal, which meant I got around 14 months of their old fixed price plan, which was the best for me til now. There is no equivalent from them now.
For billing and everything else I had no issues with them once the initial hiccups were fixed, and I would go back again if there was a good offer.
 
Towger said:
The only problem is their system cannot support using the same email address when you switch back. I had to sign up with a junk address, I have emailed them to get it changed to the original email. They never changed it, or bothered to reply. I must drop into their office in Sandyford, I am often going by it
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I had exactly this issue, so just to forewarn any returning customers you need to use a different email.
 
ClubMan said:
There are 24 hour plans that put the meter in MCC12 (or MCC16?) mode so they are effectively smart plans.
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Again, when you search non-smart plans on bonkers and switcher sites, a 24hr Yuno plan is listed along with other non-smart plans from other providers It's confusing that a smart plan is included where you specifically filter out smart plans.
 
EnergyPal lists only smart plans (including a 24 hour one) for Yuno. So I don't think that Yuno offer any non smart plans. I'd trust EnergyPal over other sites at the moment. And others who have moved to a Yuno 24 hour plan have reported that their meter has been switched from MCC01 to MCC12 so that seems conclusive.

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ClubMan said:
EnergyPal lists only smart plans (including a 24 hour one) for Yuno. So I don't think that Yuno offer any non smart plans.
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Given they will only take you as a customer on condition you have a smart meter installed, I'd second that.
 
lff12 said:
Given they will only take you as a customer on condition you have a smart meter installed, I'd second that.
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Good point. And it seems pretty clear now that if your smart meter is still in MCC01/MCC02 mode when you join then then it will be switched to MCC12, or maybe MCC16 depending on the selected tariff, at that point.
 
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