eir wins the "Excellence in Public Service Award"

[Purple]

Eir have won an award for excellence in Customer Service.
It was from Public Sector Magazine. They must have been judging Eir by their own standards.

 

[Jazz01]

Eir have won an award for excellence in Customer Service.
It was from Public Sector Magazine. They must have been judging Eir by their own standards.

I love this from the article:
That theme was echoed by Aidan Fitzmaurice “I wanted to call the customer care team to let them know the good news but I’ve been on hold for three hours now,” he said.

 

[Dublin85]

Anyone have suggestions?

Letters unacknowledged
No contact form on website
Webchat disabled
Facebook messaging unresponsive
On hold for a full hour on phone

Short of driving to City West and holding up a placard (and I'm tempted), has anyone got any ideas?

literally the worst company I have ever dealt with and will never give them business again.

 

[Brendan Burgess]

That theme was echoed by Aidan Fitzmaurice “I wanted to call the customer care team to let them know the good news but I’ve been on hold for three hours now,” he said.

That is brilliant!

 

[rustbucket]

Good Lord! The mind boggles

 

[Bank Manager]

Were they the only one in the competition?

 

[ArthurMcB]

Joke shop

 

[Thirsty]

Are we sure this wasn't Waterford Whispers News?

 

[ClubMan]

Are we sure this wasn't Waterford Whispers News?

Close enough - Conor Pope's Irish Times column is often a bit of a joke in my experience...

 

[Gordon Gekko]

I remember having to chase them for 6 months for a €29 refund. I had BT Sports through them, and then it went onto Sky so I was able to cancel it. They then charged me anyway, and I kept getting fobbed off with tales of refunds taking up to 6 months to be signed-off.

If Eir are getting this award, Prince Andrew must be getting Royal of the Year, and Bernie Madoff Fund Manager of the Year.

 

[mathepac]

Were they the only one in the competition?

Not only that, they sponsored the competition!

 

[HyperionDayz]

Ah yes that bastion of journalistic credibility, the Public Sector Magazine. Methinks the subtle buying of an award has gone drastically wrong!

 

[Leper]

I'm just imagining a Staff Briefing in Eir's call centres this week. Smiling management announces "Hey All! - We've just been awarded Excellence-in-Customer-Care-in-the-Public-Service."

Each staff member would look at each other in amazement and disbelief. I'd say the ensuing grand-silence-of-disbelief could be heard in Alaska. Then the award for Employee-of-the-Month would be announced - more silence!

 

[joer]

And then the application for a pay rise.....

 

[torblednam]

What is The Public Sector Magazine? I'm in the public sector a good while now and never heard of it until yesterday... I have a sneaking suspicion the name is intentionally misleading...

They appear to have temporarily taken their website down too, all very intriguing!

 

[Thirsty]

Seriously wondering if the whole thing is a spoof!

 

[Leo]

They appear to have temporarily taken their website down too, all very intriguing!

Is it down or was it simply not able to cope with the traffic volumes of 20 people visiting to try find out what this is all about?

 

[RetirementPlan]

Eir have won an award for excellence in Customer Service.
It was from Public Sector Magazine. They must have been judging Eir by their own standards.

Just to be clear, Public Sector Magazine is a private sector business.

 

[Purple]

Just to be clear, Public Sector Magazine is a private sector business.

Yea, but they know their audience.

 

[ClubMan]

Industry sectors all over the world are replete with rubbish industry awards that mean nothing and that are handed out like confetti. Maybe this is simply another example and not the conspiracy that some people are cooking up?