I am furious, I call into the shop again today and the manager doesn't seem to be doing anything. She asked me did I get the money refunded into my account (I Haven't), she said that she contacted the bank yesterday morning and I should have got my refund. She says that she has checked all Laser transactions and cannot find the two others that were debited to my account, I asked her did she talk to operator number 5(as per receipt) who served me on the day, "No she hasnt turned up for work today" was her answer. When I asked her could I see the origanal shop copy of the €38.50 to see was my laser number on it she said that she had checked this and that only the last 4 digits are displayed and that she would have to go to the safe and get it but would I call back as the shop was busy. I didnt call back as it was late. She was very uncomfortable talking to me and I am now suspicious of her. The shop is a franchaise and is very small with about 3 people working in it. What should I do next?