Hi everyone - My husband was denied boarding by Aer Lingus (travelling to US) some weeks ago, because the check-in desk deemed his passport faulty (lamination was slighltly seperated from the paper) and corners a little dog-eared (passport 9 years old). The agent at the Ticket Desk (when we tried to re-organise flights) didnt see enough of a problem with the passport, but could not overide the decision of Check-in Desk. Aer Lingus explained they were not willing to risk recieving a 20k fine from US immigration should we be turned back, and i do understand this.
The upsetting part is this was actually our honeymoon, which we had saved hard for and were looking foward to after all the wedding stress. As we could not organise a new passport in time to meet our Cruise (which was departing the day after), we lost it.
Would we have any comeback on this at all? I know some people might say it was our own fault, but we have travelled on the same passport (in the same state) and nothing has ever been mentioned before of its state.
The insurance said they wouldnt cover it either.
Has anyone been in a similar situation and had a happy ending?
Thanks,
M.Sunny
The upsetting part is this was actually our honeymoon, which we had saved hard for and were looking foward to after all the wedding stress. As we could not organise a new passport in time to meet our Cruise (which was departing the day after), we lost it.
Would we have any comeback on this at all? I know some people might say it was our own fault, but we have travelled on the same passport (in the same state) and nothing has ever been mentioned before of its state.
The insurance said they wouldnt cover it either.
Has anyone been in a similar situation and had a happy ending?
Thanks,
M.Sunny