I would be grateful if anyone could help me .
I bought an Italian leather ( high grade leather I was told by the seller) from a privately owned family store which has been operating for years . The suite cost 3700 euro.
After 2 months the suite which was colored brown started to show pinkish at the seams and on the arms , I contacted the shop and they promptly dispatched a technician from the manufacturer who advised me after doing a "test " that this was a natural phenomena and there was nothing wrong with the suite .
I hate this effect on the suite and its getting steadily worse.
I have contacted consumer advice and they cant help me as the cost is over €2000.
I have been contacting the shop on a weekly / twice weekly basis and they have threatened me with the guards if I keep harassing them.
now to add insult to injury, my teenage son had put a cold plate on the arm of the sofa and a large patch has peeled off on to the plate and a bare patch is left on the sofa .
I didn't inform the shop of this latest development as I am afraid to go near them .
can anyone advise me how to proceed from here please ?
I bought an Italian leather ( high grade leather I was told by the seller) from a privately owned family store which has been operating for years . The suite cost 3700 euro.
After 2 months the suite which was colored brown started to show pinkish at the seams and on the arms , I contacted the shop and they promptly dispatched a technician from the manufacturer who advised me after doing a "test " that this was a natural phenomena and there was nothing wrong with the suite .
I hate this effect on the suite and its getting steadily worse.
I have contacted consumer advice and they cant help me as the cost is over €2000.
I have been contacting the shop on a weekly / twice weekly basis and they have threatened me with the guards if I keep harassing them.
now to add insult to injury, my teenage son had put a cold plate on the arm of the sofa and a large patch has peeled off on to the plate and a bare patch is left on the sofa .
I didn't inform the shop of this latest development as I am afraid to go near them .
can anyone advise me how to proceed from here please ?