hi,
my wife receive a letter on a Monday from AIB bank saying that, someone was trying to access her account, we immediately checked her internet banking and saw some unusual transactions in US dollars,we immediately cancelled her card and saw the balance,up to 4000 was withdrawn from her account.
we immediately went to garda station and lodged a complaint.
next morning when we went to the bank we figured out that upto 10000 was missing from her account, she was totally in a shock.
the bank gave a complaint form and said if the fraud is proved she would get her money back into her account, and it would take upto 60 days for the whole process.
she only used her card 4 times in last 2 years
1.pay her o2 bill 2. tescos 3. pay board gais bill
4.in a restaurant
she is surprised why the bank did not cancel her card immediately when the bank found out some unusual transactions were happening on her account rather sending a letter by post on a Thursday evening which we only received on monday. gave the person whole weekend to withdraw money.
she is completely depressed all our hard earned money, which we were saving for a purpose is gone, and don't know if its going to comeback(young family with a two year old)
please suggest if anybody has faced a similar situation and what is the best way to handle the whole thing
my wife receive a letter on a Monday from AIB bank saying that, someone was trying to access her account, we immediately checked her internet banking and saw some unusual transactions in US dollars,we immediately cancelled her card and saw the balance,up to 4000 was withdrawn from her account.
we immediately went to garda station and lodged a complaint.
next morning when we went to the bank we figured out that upto 10000 was missing from her account, she was totally in a shock.
the bank gave a complaint form and said if the fraud is proved she would get her money back into her account, and it would take upto 60 days for the whole process.
she only used her card 4 times in last 2 years
1.pay her o2 bill 2. tescos 3. pay board gais bill
4.in a restaurant
she is surprised why the bank did not cancel her card immediately when the bank found out some unusual transactions were happening on her account rather sending a letter by post on a Thursday evening which we only received on monday. gave the person whole weekend to withdraw money.
she is completely depressed all our hard earned money, which we were saving for a purpose is gone, and don't know if its going to comeback(young family with a two year old)
please suggest if anybody has faced a similar situation and what is the best way to handle the whole thing