Hello there,
I'm currently having a dispute with a mobile broadband provider. The service I signed up for is not the service I received and so some months ago, I asked that they cancel the contract (18 months, 25 euro per month).
The service was atrocious. I rang up their technical support a few times and they tried to convince me that I was always within an area of good coverage. Thus, they tried to say the fault was with my laptop and not their service. I rang a few times but in the end I couldn't be bothered ringing again as the advice they were giving over the phone made absolutley no improvement in the situation. As far as I can see, they simply oversubscribed the service and so the bandwidth was very low for each customer. The amount of complaints on other websites is huge.
A lot of the time I couldn't even connect to the internet, never mind have an fast connection. Those times that I could connect, it would disconnect within minutes. Their argument is that there is evidence of much usage on my account. My argument is that I needed it for work and there were many times I couldn't connect when I really needed to. Long story short, they refuse to cancel the contract.
I have been in touch with ComReg. Hopefully the will be able to sort things for me. However, in the event that they can't, and there is still money owing from me to this "provider", can this affect my credit rating? And if so, for how long?
I intend to apply for a job cross channel this year and one of the requirements is that I provide a credit report. I will not be a happy camper if I don't get to provide a credit report. Hopefully ComReg will help as I don't think it's fair for me to be penalised when I haven't been getting the service I had expected.
Many thanks in advance for any help you can provide.
K.
I'm currently having a dispute with a mobile broadband provider. The service I signed up for is not the service I received and so some months ago, I asked that they cancel the contract (18 months, 25 euro per month).
The service was atrocious. I rang up their technical support a few times and they tried to convince me that I was always within an area of good coverage. Thus, they tried to say the fault was with my laptop and not their service. I rang a few times but in the end I couldn't be bothered ringing again as the advice they were giving over the phone made absolutley no improvement in the situation. As far as I can see, they simply oversubscribed the service and so the bandwidth was very low for each customer. The amount of complaints on other websites is huge.
A lot of the time I couldn't even connect to the internet, never mind have an fast connection. Those times that I could connect, it would disconnect within minutes. Their argument is that there is evidence of much usage on my account. My argument is that I needed it for work and there were many times I couldn't connect when I really needed to. Long story short, they refuse to cancel the contract.
I have been in touch with ComReg. Hopefully the will be able to sort things for me. However, in the event that they can't, and there is still money owing from me to this "provider", can this affect my credit rating? And if so, for how long?
I intend to apply for a job cross channel this year and one of the requirements is that I provide a credit report. I will not be a happy camper if I don't get to provide a credit report. Hopefully ComReg will help as I don't think it's fair for me to be penalised when I haven't been getting the service I had expected.
Many thanks in advance for any help you can provide.
K.