Latest update:
I had a call from the OSS with a Customer Solutions Manager, who said they would request the Dwelling Report and any technical information they have from their Engineering Department. They pointed out to me that there were IIRC 3 SEAI grants and started talking me through them until I said I know this however the OSS grant that included Windows was why I approached your OSS company.
Honestly the rest of the conversation did not add any value or reassurance for me, as someone who has worked in Customer Service for 2 decades my appraisal of the discussion was more akin to looking for reasoning away what has happend to date.
For example, part of the discussion was on the orignal BER that was provided when I purchased my new home whad "inconsistencies" which are my words. That was posited as a reason for complications in the assessment of works needed, however I called this out on day 1 with the OSS that the BER mentioned radiators when the house is UFCH throughout. Sigh!
When I asked why I could not see the Contractors assessment of works? The answer was while the Contractor is amazing, they are not an engineer... !?!?!
In fairness though, the link I posted above is incorrect as the Customer Solutions Manager pointed out to me. However, theSEAI link
here is the correct
sample report for OSS's and still has a dwelling repot and technical details of the dwelling and proposed solutions. I have pointed this out in my email reply to the Customer Solutions Manager.
I have also asked if any SEAI grants have been applied for in my name, which I assume not as I didn't sign off on any, but that could be a big assumption!
In the meantime other OSS's I have been sounding out have done much better in walking me through the process and grants available. For example "I understand your property is a C1 currently so you can avail of the €350 cost of the assessment as opposed to the €700." which was never discussed elsewhere.
Honestly I am really regretting trusting this OSS and more than likely going to restart the whole process with another OSS.
But I will continue holding the other OSS to account seeing as I paid them in good faith ~€1045....