I’m a Bank of Ireland customer.
I called the crappy helpline just there for the 2nd time in 3 weeks.
3 weeks ago I was talking to a nice lady in the specialist tracker mortgage dept down in Kerry, to which she confirmed to me over the phone that I was indeed part of the “affected customers” and was essentially in the pot.
I called back this morning to be told that the helpline has been moved from Kerry to a dublin department and the guy there could not confirm that My account was in fact affected, and told me that there was nothing on the system saying I was in the batch of letters being sent out (by end of year) or anything related to my account, but that’s not to say my account hasn’t been reviewed yet... they were his words.
Do they know more down in Kerry as they do in dublin ??
I’ve told him to push it forward so his manager is now looking after it, when they hear back from the specialist tracker department in Kerry he will call me to let me know what they say.
I hope they don’t start back tracking on as many accounts as they think they can get away with, hoping it will all be blown over I’m sure... it’s going to be a long process I think.
I’ll update when I hear back from them.