Blocked out of my AIB account via my laptop

[Brendan Burgess]

I can access my AIB account via my phone and it's all good.

But when I try to log in from my laptop I get

It doesn't even ask me to approve it on my phone.

AI says

Technical blocks or login failures can happen if your AIB mobile app is outdated, your device's date and time are not set to automatic, or your operating system is below the minimum required version. [1, 2]

Anything in particular (and simple) I should check on my laptop?

 

[kickstart]

I was recently blocked by a different online service because I had a VPN turned on I'd forgotten about.

 

[Brendan Burgess]

Thanks. No VPN

 

[mathepac]

As above or OS or browser versions below minimum requirements.

 

[ClubMan]

Are you absolutely sure that the URL that you're using is the correct one?
Sometimes such links change and using an outdated one may not work.
When were you last able to log in from your laptop?

What web browser are you using?
Is it up to date with all latest updates?
Could you try a different browser temporarily just to see what happens?

 

[Brendan Burgess]

Thanks for the suggestions.

I type in AIB.ie each time I access online banking and get

so it's correct

My browser is up to date - it updates automatically. I switched from Chrome to Firefox and I am still blocked.

 

[Brendan Burgess]

The "Trouble logging in" links to app problems on the phone.

AIB has two options online from my laptop.

Limited Access is working fine.

 

[ClubMan]

I'm confused.
Does Limited Access let you into your online banking but with some limitations or something?

As I asked before, when were you last able to successfully access your online banking via a web browser on your laptop?

 

[MugsGame]

Are notifications working for you in the mobile app since the recent update? Are you on Android?

Try logging into the mobile phone app before logging into the desktop app; that might temporarily fix the authentication notification.

You could also try
- on computer, clear your browser cache
- on the mobile app, unenroll and re-enroll per https://support.truelayer.com/hc/en-us/articles/360011012017--AIB-Timed-Out-error-during-Auth-Flow

 

[MugsGame]

Does Limited Access let you into your online banking but with some limitations or something

Yes, it's a lower security version of the AIB desktop banking experience that allows you login without a second factor (e.g. push notification to their mobile app), but limits some riskier actions (e.g. new payees).

This working makes me pretty sure the issue is with push notifications to the mobile app, rather than an issue on the desktop side.

 

[Brendan Burgess]

Does Limited Access let you into your online banking but with some limitations or something?

Yes, I can check my account but can't do payments. I don't need two factor authentication.

 

[Brendan Burgess]

when were you last able to successfully access your online banking via a web browser on your laptop?

Not sure, but probably in the last week.

 

[Brendan Burgess]

- on computer, clear your browser cache
- on the mobile app, unenroll and re-enroll

Thanks, cleared cache and it hasn't helped.

Don't want to mess around unenrolling just yet.

 

[Brendan Burgess]

This working makes me pretty sure the issue is with push notifications to the mobile app, rather than an issue on the desktop side

Just to be clear.
I input my account number.
I input my code

And then it is blocked. It's not even sending something to my phone which I am not getting.

 

[MugsGame]

Understood. Their website banking backend might be trying to send something to your phone and failing pretty quickly without telling you that's the issue.

Alternatively, if you're not on your home Internet connection (?), they might be blocking your desktop access without telling you the exact reason. Similar to the VPN comment above.

I can understand not wanting to unenroll the mobile app if mobile banking is currently working. But I expect support will tell you to do that when you ring them, which you should probably do when they're next open.

 

[Des Pondent]

Just to be clear.
I input my account number.
I input my code

When I log into AIB on my laptop it asks me to,
Input my Registration Number (Not my account number)
Input my Code.

 

[CharlieMac]

Might have to delete and reinstall the AIB app on your phone. Is your phone connected to a VPN? Have you recently installed any new apps on your phone, the AIB app might consider certain apps insecure such as TeamViewer. Is your phone time and date set to adjust automatically to the current time and time zone? Is your phone on a really old OS?

 

[Brendan Burgess]

Input my Registration Number (Not my account number)

I thought you might be onto something. But the Registration number is the same as my account number.

 

[Brendan Burgess]

Just to be clear

The problem is on my laptop
I enter the registration number and code

It used to send a message to my phone
But doesn't seem to be doing that now.

if it thinks my phone is insecure, then it should stop me logging in on my phone. I have no problem on my phone. I can fully access the account.

 

[LarryScott]

Yes, it's a lower security version of the AIB desktop banking experience that allows you login without a second factor (e.g. push notification to their mobile app), but limits some riskier actions (e.g. new payees).

Annoyingly, they removed the ability to actually transfer money to known payees relatively recently. It looks like it is mostly read-only at this point.

The problem is on my laptop

You could try to remove all cookies with aib in their name. There might be some obsolete info in the cookie.

In Firefox, it is
manage settings - privacy and security - clear data for specific sites

clear data for specific sites in in the browsing data section

You can search for aib and delete all stored cookies.