I moved to meteor 5 months ago to a new phone and the Smart 50 plan which i'm paying €38 a month for (got discount instore) its 400mins, 400 texts, 2GB data.
However as I dont have any other family members on Meteor I found out fast that I needed more minutes on my plan (my bill has been 80-90 euros for last 3 months). So I contacted Meteor about an upgrade. They are currently advertising an unlimited deal of €49 per month. But they are telling me that this is a lower plan than what I'm currently on. If I want this an unlimited plan I have to pay €80 per month. Somehow they think moving from 38 to 49 euros a month is downgrading and wont allow it.
Its so frustrating as i've been onto customer service a few times trying to sort out a solution. They tell me a different story each time! I dont mind paying up to 60euros a month, but 80 is just wrong when the same service is being advertised for 49.
Did anyone have similar experience? Any recommendations?
However as I dont have any other family members on Meteor I found out fast that I needed more minutes on my plan (my bill has been 80-90 euros for last 3 months). So I contacted Meteor about an upgrade. They are currently advertising an unlimited deal of €49 per month. But they are telling me that this is a lower plan than what I'm currently on. If I want this an unlimited plan I have to pay €80 per month. Somehow they think moving from 38 to 49 euros a month is downgrading and wont allow it.
Its so frustrating as i've been onto customer service a few times trying to sort out a solution. They tell me a different story each time! I dont mind paying up to 60euros a month, but 80 is just wrong when the same service is being advertised for 49.
Did anyone have similar experience? Any recommendations?