My bike recently developed a crack in the frame. The bike shop where I bought the bike has closed down since my purchase.
I contacted the current Irish dealers for the Swiss manufacturers, who passed on my warranty claim.
The manufacturers have rejected the claim on the basis that the crack must have been caused by an impact and is not due to the material degrading.
I am not happy with this. It is impossible to say how the crack started, they have only seen pictures. Of course I cannot prove how the crack started, but I am not happy to accept their convenient view that it was due to an impact.
Further even if it was caused by a crack surely to be fit for use a bike should be able to withstand minor impacts. For sure no one went at it with a hammer.
Any suggestions how I might take this further would be very welcome.
I contacted the current Irish dealers for the Swiss manufacturers, who passed on my warranty claim.
The manufacturers have rejected the claim on the basis that the crack must have been caused by an impact and is not due to the material degrading.
I am not happy with this. It is impossible to say how the crack started, they have only seen pictures. Of course I cannot prove how the crack started, but I am not happy to accept their convenient view that it was due to an impact.
Further even if it was caused by a crack surely to be fit for use a bike should be able to withstand minor impacts. For sure no one went at it with a hammer.
Any suggestions how I might take this further would be very welcome.