What material is the Frame? Aluminium, Steel or Carbon?
I'd suggest contacting a local dealer for the brand and asking them what their view of the crack is and how they suggest you proceed.
I'd advise against riding it in the meantime in case it isn't structurally safe.
As above. Just to be clear though, your contract was with the retailer you bought from, not with the manufacturer.
That said if there a bike review forums out there, a mention might produce some good will ...
Absolutely positive.Are you sure about that. The warranty is from the manufacturer, Unfortunately the bike shop I bought it from has closed down since
Unfortunaltely not as I am not a bicyclist, although there are a few registered here.That should be worth a try. Can you suggest any in particular ?
Absolutely positive.
The circumstances you describe are some of the few times it might be worthwhile registering the product with the manufacturer at the time of purchase BUT you still have no legally enforceable contract with them.
The European Small Claims procedure is likely your best bet. Your contract under Irish law is with the shop where you purchased it, so that avenue is no longer open to you. You could also try posting to their social media accounts, that can often yield results.
I'm not posting anything, I suggested avenues the consumer might explore to remedy his situation with the broken bike. Your post is anti-consumer because your suggestion is the consumer cannot post his presumably honest experiences with the product. You're playing the victim role here, "poor vendor / retailer, always hard done by".Why is it anti consumer, you are posting a negative feed back without knowing the facts. If it were proved the crack happened from misuse, would it still be fair to leave a negative post?
You, me, nor the man in the moon knows how the crack in the frame happened at this moment, a "minor impact" to you, could be a hell of an impact to someone else. This should be identified first before posting to their account, and if proved to be of poor quality, then seek reimbursement for the product, and costs associated with proving it.
Note - consumer law isn't my area, but this is my understanding. I usually bow to your superior knowledge on consumer rights, so happy to be told if I've got this one wrong.@RedOnion Through the Swiss courts? The Irish courts? Please explain.
But the retailer is a victim, if they get unwarranted bad publicity. Your finding them guilty first without even knowing the circumstances. Sure these are the big guys, they can afford to take a hit if I shout loudly enough, they wont want the bad publicity, sure what have ye to loose--- Nothing.
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