Bankinter deposits
- Thread starter Danais
- Start date
Well aired in this thread in the Deposits forum
Avant/Bankinter launch deposit product in Irish market
And here
Bankinter App woes
In summary a legitimate operation with weak IT and Customer Support
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I've signed up, still waiting on debit to go through, mind you I have had a couple of phone calls with them due to difficulty with one part and then again when downloading app, email telling me to download it came 30mins after code ( I didn't even notice the msg for) which had only a 3 minute life so had to call to get another one.
podgerodge
Registered User
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To add, I have a maturing PTSB fixed term and can't use this account to fund BankInter on maturity - BankInter only accept mandate from a current account. Annoying, as I have to go through 2 step to my main bank now to fund BankInter.
Just rolled a maturing six month BankInter deposit into a new BankInter 12 month deposit. It was smooth enough although I lost three days interest while the transfer was processed. This was despite logging at a minute after midnight on the day the deposit matured to enter the rollover instruction. A bank with decent systems would have executed this on a same day basis.
Also be aware that you cannot set up the rollover until after maturity, and your deposit earns 0% while waiting. Banks with decent systems allow for rollover/withdrawal instructions to be set-up on a timely basis well ahead of maturity. No idea why BankInter cannot do the same.
The single debit as a means of funding the account is an attempt at working around the stupidly low limits that the Irish retail banks place on daily interbank transfers. It is however inflexible and cumbersome, especially when the source is a maturing term deposit in PTSB, but that a whole other nightmare.
Also be aware that you cannot set up the rollover until after maturity, and your deposit earns 0% while waiting. Banks with decent systems allow for rollover/withdrawal instructions to be set-up on a timely basis well ahead of maturity. No idea why BankInter cannot do the same.
The single debit as a means of funding the account is an attempt at working around the stupidly low limits that the Irish retail banks place on daily interbank transfers. It is however inflexible and cumbersome, especially when the source is a maturing term deposit in PTSB, but that a whole other nightmare.
I opened an account with Bankinter and I am waiting for the direct debit to go through but I cannot get the app to work.
Would it be wise to stop the direct debit and let them get back to me with assistance if they wish to take the money from my account?
I have been onto support a number of times and received numerous activation codes but still no go. What do people think?
Would it be wise to stop the direct debit and let them get back to me with assistance if they wish to take the money from my account?
I have been onto support a number of times and received numerous activation codes but still no go. What do people think?
podgerodge
Registered User
- Messages
- 1,148
Personally I would try uninstalling the app and reinstalling it. Also, as an aside, when I was downloading the Bankinter app, I nearly downloaded a German (I think) version called Bankinter Mobile - it's the wrong one! You need Bankinter Ireland app. Just in case that is what you did.
I had huge difficulty with the app when I went to install it. The combination of letters and numbers were very confusing- I wasn’t sure if letters were numbers and vice versa, never mind capital I and lower case L. Five or six calls and installation and deletion of the app I did manage to sort it. I won’t be using Bankinter again.
I was talking to support again and the person informed me that I have the wrong Bankinter app installed. Going through the google Playstore I could only see one relevant app which was the one I installed. I found the one I am told I should be using by searching with Google only. The app is called "Bankinter Ireland" and it does not show up in Playstore for me.
I clicked on this and it says "Your device isn't compatible with this version" so this is where I am stuck.
I have a Samsung Galaxy A13, Android Version 14, UI version 6.1
I clicked on this and it says "Your device isn't compatible with this version" so this is where I am stuck.
I have a Samsung Galaxy A13, Android Version 14, UI version 6.1
Bankinter Ireland - Apps on Google Play
Easily manage your Bankinter Fixed-Term Deposit Account—securely and on the go.
Are you sure that there's nothing unusual about your phone such as it having an unlocked bootloader or having been rooted, two things that will prevent many or most banking apps working these days?
Did you buy the phone new or second hand?
I upgraded my phone and this resolved the issue. I tried a factory reset on the original phone but with no success.
Well the year has only started so not sure what sort of feedback is possible yet, it's not launched long enough for anyone to be coming to end of term.
What did you read on trustpilot?