LukasMaunie not wishing to underestimate the obvious stress and unfair treatment you received from BOI, but from my understanding of your
previous posts your over payment amounted to 12k and your compensation was 10%.By all means appeal but it is hard to see it increasing
by much.What is your realistic expectation of compensation in percentage terms another 5% will give you 600 euros.
I am waiting on the appeals pack and have also requested full records of the mortgage. Received an email last week to say they should be on the way to me in the next few weeks.Ppl might find this interesting re appealing
I'm BOI customer and plan to appeal
Just called the appeal office and it's important to note that the appeal panel have no access to your account history etc only what was issued in your redress pack
E.g. If u missed payments etc they will not be contacting your bank for information so it's important you provide them with everything when u submit your appeal pack