My situation is the same drew down mortgage in Oct 2008 fixed for 3 years and option to go onto tracker rate thereafter..I got the rejection letter back from BDO 3 months ago and subsequently rejected that myself! So I have to take action now with regards going to ombudsman before the 6 months lapse.i made contact by phone initially, but most of the communicating has been to Trackers@fspo.ie, recently.
I was communicating with a girl who started mediation and AIB basically stood strong and said the tracker was not available when my fixed term ended. Completely ignoring the fact that my CONTRACT stated we were to be offered the tracker at the end of out fixed term, even this was highlighted in the BDO's letter to say we were unsuccessful. Absolute madness, the lies, the blatant disregard for THEIR customers is sickening.
So as it stands, we advised that our case be finally put to the Ombudsman for a final decision.
I know it’s a joke, they aren’t budging at all - it’s just a blanket “no” to every case/situation
Thanks a mill for the insight