I have had an ongoing issue with my ISP since Nov 19. I emailed them and discussed the problem but as of today the problem is still there. They have told us to disconnect the phone, said there is a fault on the line etc etc. We do not have TV stations so rely totally on Netflix. I warned them that Christmas was coming but nothing has been fixed. Constant buffering, dropping signal, no phoneline, admission of a fault. Twice they have said send the modem back but I am afraid of having nothing and get stuck with a break of contract fee.
They continue to take the DD. How long can this go on as they are threatening to charge me over 300€ to break the contract. They mailed me to state they can only discuss the problem (by phone) with the account holder who at 7:00pm is in no state to start troubleshooting their problem. Have I any case to leave the contract.
They continue to take the DD. How long can this go on as they are threatening to charge me over 300€ to break the contract. They mailed me to state they can only discuss the problem (by phone) with the account holder who at 7:00pm is in no state to start troubleshooting their problem. Have I any case to leave the contract.
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