Must agree with Lala about this being a 2way thing - sometimes the customer can be to blame by having unreasonable demands or after the work is done, then realising they don't have any money on them! How convenient! I wonder if the same thing happens when they go to buy their groceries! As for tradesmen not turning up at the advised time - does anyone make allowance for traffic, delays at previous job, poor directions, breakdowns.... Incidentally, I don't work in the trade but we do provide limited services to domestic clients and TBH they're more hassle than their worth. Unreasonable demands like first thing in the morning - 8am so? - Oh no - maybe about 10am? Or I'll be in all afternoon - which turns out to be after 2 but I'll be leaving at 2.30 to collect the kids, won't be back again until 3.30 and then have to drop child to training at 4.00........ and then of course the selective hearing problem!
Good & Bad Co's providing a service but equally good & bad customers!