Hi all,
I am absolutely LIVID at the moment.
This morning is my son's last day at school. His Birthday is over the summer so I need to send in his party invites today. Wouldn't you know it, the printer ran out of black ink last night!
I went to Tesco 1st thing to get ink and some choccies for son's teachers. I picked up Tesco's own brand of cartridge for my printer which is an Epson. Twin pack, black carts, marked €9.99. I then picked 3 packs of Lindor sweets marked half price, €2.99 each. Went to the self scan and started with the sweets which went through as, you guessed it, the old price, €5.99. The attendant went off to check that I wasn't lying! In the meantime I scanned the ink - €18.99! Grrrrrrrrr.....
She came back - sorted the sweets scan and then went off to check the ink. My express self service experience was running to 15 minutes at this stage! When she got back she insisted I was wrong... I told her to hold on, went straight back to the aisle and picked up another pack AND the tag on the hook that the pack was on - €9.99. She then proceeded to argue with me over the description on the label saying, and I quote "Show me where it says twin pack on that...."
I told her I'd picked a 2nd one of the exact same hook and it had the exact same price on it.
She got the manager - So I had the General manager, the duty manager, a checkout lady and the self service checkout girl standing around me telling me I was wrong. I twigged that their merchandiser must have stocked the wrong hook with the twin packs.
I told the manager the their shoddy labelling wasn't my problem and that this was a regular feature of a trip to Tesco - ie - things scanning incorrectly. She assured me that it wasn't! I then told her that not 2 minutes before - My sweets had scanned incorrectly. She said "Well, these things happen and I can assure you this (the ink) was on the right hook."
I took the single ink from her and said "whatever, give me that one then..." I turned to the scanner and it WOULDN'T scan....
It was at this time that I left the store FUMING, with NO ink. The more I think about it, the angrier I get.
What can I do in this situation? I am a very regular customer of theirs who was, in so many words, accused of changing the price tags to put it in old fashioned parlance. I was made to look a total fool in front of 4 staff and a bunch of customers who were using the other tills. This is a Tesco in small town Ireland not a big anonymous one like Finglas or Clarehall!
Sorry about the long post....
I am absolutely LIVID at the moment.
This morning is my son's last day at school. His Birthday is over the summer so I need to send in his party invites today. Wouldn't you know it, the printer ran out of black ink last night!
I went to Tesco 1st thing to get ink and some choccies for son's teachers. I picked up Tesco's own brand of cartridge for my printer which is an Epson. Twin pack, black carts, marked €9.99. I then picked 3 packs of Lindor sweets marked half price, €2.99 each. Went to the self scan and started with the sweets which went through as, you guessed it, the old price, €5.99. The attendant went off to check that I wasn't lying! In the meantime I scanned the ink - €18.99! Grrrrrrrrr.....
She came back - sorted the sweets scan and then went off to check the ink. My express self service experience was running to 15 minutes at this stage! When she got back she insisted I was wrong... I told her to hold on, went straight back to the aisle and picked up another pack AND the tag on the hook that the pack was on - €9.99. She then proceeded to argue with me over the description on the label saying, and I quote "Show me where it says twin pack on that...."
I told her I'd picked a 2nd one of the exact same hook and it had the exact same price on it.
She got the manager - So I had the General manager, the duty manager, a checkout lady and the self service checkout girl standing around me telling me I was wrong. I twigged that their merchandiser must have stocked the wrong hook with the twin packs.
I told the manager the their shoddy labelling wasn't my problem and that this was a regular feature of a trip to Tesco - ie - things scanning incorrectly. She assured me that it wasn't! I then told her that not 2 minutes before - My sweets had scanned incorrectly. She said "Well, these things happen and I can assure you this (the ink) was on the right hook."
I took the single ink from her and said "whatever, give me that one then..." I turned to the scanner and it WOULDN'T scan....
It was at this time that I left the store FUMING, with NO ink. The more I think about it, the angrier I get.
What can I do in this situation? I am a very regular customer of theirs who was, in so many words, accused of changing the price tags to put it in old fashioned parlance. I was made to look a total fool in front of 4 staff and a bunch of customers who were using the other tills. This is a Tesco in small town Ireland not a big anonymous one like Finglas or Clarehall!
Sorry about the long post....
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