Tesco!

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PaulyB63

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Hi all,

I am absolutely LIVID at the moment.

This morning is my son's last day at school. His Birthday is over the summer so I need to send in his party invites today. Wouldn't you know it, the printer ran out of black ink last night!

I went to Tesco 1st thing to get ink and some choccies for son's teachers. I picked up Tesco's own brand of cartridge for my printer which is an Epson. Twin pack, black carts, marked €9.99. I then picked 3 packs of Lindor sweets marked half price, €2.99 each. Went to the self scan and started with the sweets which went through as, you guessed it, the old price, €5.99. The attendant went off to check that I wasn't lying! In the meantime I scanned the ink - €18.99! Grrrrrrrrr.....

She came back - sorted the sweets scan and then went off to check the ink. My express self service experience was running to 15 minutes at this stage! When she got back she insisted I was wrong... I told her to hold on, went straight back to the aisle and picked up another pack AND the tag on the hook that the pack was on - €9.99. She then proceeded to argue with me over the description on the label saying, and I quote "Show me where it says twin pack on that...."

I told her I'd picked a 2nd one of the exact same hook and it had the exact same price on it.

She got the manager - So I had the General manager, the duty manager, a checkout lady and the self service checkout girl standing around me telling me I was wrong. I twigged that their merchandiser must have stocked the wrong hook with the twin packs.

I told the manager the their shoddy labelling wasn't my problem and that this was a regular feature of a trip to Tesco - ie - things scanning incorrectly. She assured me that it wasn't! I then told her that not 2 minutes before - My sweets had scanned incorrectly. She said "Well, these things happen and I can assure you this (the ink) was on the right hook."

I took the single ink from her and said "whatever, give me that one then..." I turned to the scanner and it WOULDN'T scan....

It was at this time that I left the store FUMING, with NO ink. The more I think about it, the angrier I get.

What can I do in this situation? I am a very regular customer of theirs who was, in so many words, accused of changing the price tags to put it in old fashioned parlance. I was made to look a total fool in front of 4 staff and a bunch of customers who were using the other tills. This is a Tesco in small town Ireland not a big anonymous one like Finglas or Clarehall!

Sorry about the long post....
 
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The first thing you do when you find something that scans through incorrectly in Tesco is pay for it.

Then you go to customer service and get it for nothing

If you highlight the price error before you pay for it then you get nothing.
 
OK. I know where you're coming from but in the case above, I wouldn't have gotten it anyway. They were swearing blind that I got the ink from a different shelf....

I'm not arguing about the refund policy etc. I have a MAJOR issue with the fact that I was, effectively, accused of pulling a fast one and made to look an idiot.
 
I have benefited from that little policy of theirs, which I think is due to change, before....
 
I have worked in Dunne Stores, Super Valu and Tom Stanleys Newsagents and in all three stores the policy was you pay the price that's on the price tag. Even if it scans at a different price I always had to give the item to the customer at the tagged price them change it to the correct price after. I would get on to consumer rights and get more details then take it back to Manager.
I certainly would not pay for the item first- you were only going to buy the item because you thought it was that price.
 
I think the refund policy has changed to match what they do in the UK, you get 50% off the item now rather than 100%...though I could be wrong ;-)
 
DB74 said:
The first thing you do when you find something that scans through incorrectly in Tesco is pay for it.

Then you go to customer service and get it for nothing

If you highlight the price error before you pay for it then you get nothing.
Click to expand...

You don't get it for nothing any more....Tesco's policy on incorrect prices changed at the end of May. The new policy is that if the scanned price is more than the shelf price, you get twice the difference as a refund.
 
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My issue in a nutshell is this - Whether I'd paid for the item or not - It wasn't technically speaking marked incorrectly - It was on the wrong hook - Now every single one of them (the double pack inks) was on this same (wrong) hook.

If they had said, sorry genuine mistake, and offered the item at the €9.99 marked, I wouldn't be posting on here I would be talking about the positive customer service experience I had.

As it happens - I was made to feel like a shifty shoplifter. This is the bit I have the major problem with... Who do you complain to when the General store manager treats you like this?
 
If he did it unreasonably loudly and in hearing of customers/staff, and you feel you have been libeled then perhaps you should consult a solicitor.
 
Is there no middle ground? Taking it to a solicitor seems a VERY big step for a customer service issue...
 
Sorry, meant to read:

"If you feel you have been libeled then perhaps you should consult a solicitor, but it would probably be overkill.

Put it down to experience and shop somewhere else in future"

(Computer problems today)
 
I think your grievience is deeply-felt so I would take it further. But wait till tomorrow to take action. You should then bring it up with manager (I think a hand-delivered well-written letter with all your points and facts well thought-out and avoiding emotional/inflamatory sentiment and language). Wait to see what the response is.


Meantime, I'd put it firmly out of your mind for today. Go straight to Dunne’s and buy printer cartridge, chat to the staff/checkout cashier and get on with life as planned...your son's party and last school day is the important thing today.
 
I was made to feel like a criminal in SuperValu once, I sent a 4 page letter of complaint in. Got a 30 second phonecall in response. My response is that I havent shopped there since.
 
If there's ever any 'great' offer in Tesco, I always make sure the number on the barcode matches that on the shelf tag, and I always scan it at a price check point.

No offence OP, but from their point of view, you could technically swap tage with any 2 items, and claim that the larger one was marked at the lower price.
 
Off topic, does anyone else find shopping at Tescos to be depressing. Out of all the large retailers, they are the one's I can't stand. I can't decide if I find the stores and their layouts depressing or if I just have a prejudice against Tescos!
 
Sunny said:
Off topic, does anyone else find shopping at Tescos to be depressing. Out of all the large retailers, they are the one's I can't stand. I can't decide if I find the stores and their layouts depressing or if I just have a prejudice against Tescos!
Click to expand...

I think it depends on the individual store, how old it is etc. In my area the Tesco is ok - mainly because its reasonably new and spacious. However, the Superquin is like something from the third world - dark, cramped, place falling to bits etc. However, I've been in Tescos and Superquins in others areas where the Superquin is great and the Tesco depressing.
 
Sunny said:
Off topic, does anyone else find shopping at Tescos to be depressing. Out of all the large retailers, they are the one's I can't stand. I can't decide if I find the stores and their layouts depressing or if I just have a prejudice against Tescos!
Click to expand...

Absolutely agree. I have worked in Tesco (albeit for a couple of weeks in the run up to Christmas) and if you think it's bad to shop there....staff are treated horribly. I was regularly pulled up for helping people pack. I got all of about 15 minutes training then was left waiting/tutted at by supervisors if I needed help. To top it off I got put on emergency tax despite handing in my P45 AND tax credit cert in advance of starting.


We avoid shopping there but had to go in a few weeks back as the son told us he needed some stuff for an exam the next day ( had lost his maths set!) We thought we would pick up some groceries while there. The place was filthy, shelves poorly stocked and when we finally made it to the checkout, the cashier and supervisor stood chatting about rotas after we had loaded our shopping on the belt, I had to ask them to serve us! If we hadn't needed to buy at least some of the things I would have walked out.

I also don't like how they have placed the clubcard scanner, credit card machine and receipt machine at the end of the packing area so the cashier no longer does any of those things.

OP - you can make a complaint online via

this goes to head office then is sent on the store. I complained and in fairness I did get a speedy and fairly thorough response from the store but it wouldn't alter the fact I won't shop there or any other Tesco store unless 100% necessary and unavoidable.

alternatively you could try and find out contact details for the area manager and complain to them...or go to your local paper if you feel strongly enough.
 
I HATE TESCO!!

Wow glad I got that out of my system :D

But I got my own back on them recently thanks to a boards.ie bargains thread. Bodrum French Press 3 and 8 cup cafetieres on sale for less €2 so I bought the lot, everything they had!! And when new stock came in I bought them all too :) Handy xmas presents.

Price is now €15 for the 3cup and much more for the 8cup. Arnotts have them priced at €32 & €42.
 
csirl said:
I think it depends on the individual store, how old it is etc. In my area the Tesco is ok - mainly because its reasonably new and spacious. However, the Superquin is like something from the third world - dark, cramped, place falling to bits etc. However, I've been in Tescos and Superquins in others areas where the Superquin is great and the Tesco depressing.
Click to expand...

+1. Superquinn in Balinteer is a kip (worse since they did it up) while Tesco in Dundrum is great. Tesco in Nutgrove is a kip but Superquinn in Knocklyon is ok.
 
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