Returning Radiator to Aldi ; No receipt

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shipibo

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A Chairde,


My mother bought a radiator (55 EUR) from ALDI Long Mile Rd at start of feb, 2 weeks ago it would not power up, making strange crackling noises etc ....

Have said I will bring it back, but no receipt , box etc ... , only radiator.

It is still mint, and I believe only sold by Aldi stores ....


Anybody experience of similar situations, can I bring back ...
 
Hi
here's info on consumer rights:
[broken link removed]
If only sold by Aldi stores, presumably that strengthens your case..
Nicola
 
crumdub12 said:
A Chairde,


My mother bought a radiator (55 EUR) from ALDI Long Mile Rd at start of feb, 2 weeks ago it would not power up, making strange crackling noises etc ....

Have said I will bring it back, but no receipt , box etc ... , only radiator.

It is still mint, and I believe only sold by Aldi stores ....


Anybody experience of similar situations, can I bring back ...
Click to expand...

I returned an item without a receipt to Aldi, but to be honest they gave me a hard time. I did take a bank statement showing the payment date and they dates they had the item in store tallied. Plus, it did not work! I stood my ground, was polite and just became a broken record and they eventually relented just to get rid of me I think!

You are completely within your rights to return it. Better to return on a weekday when there is a chance of a manager being present.
 
If I were you, I'd print off your consumer rights off the internet, and flourish the bit of paper at them if there's any fuss: they absolutely legally have to re-dress your problem if the good is faulty(and may not be aware of that).
I think Diziet's point about a manager being present is spot on though..
Good luck!

Nicola
 
My OH returned cutlery purchased in Aldi a while ago - he didn't have a receipt or proof of payment, just went into the store & asked if he could return it (didn't want to bring it in with him in case it looked like he picked it up while in store). Anyway they exchanged it for him no problem. This was the Finglas store.
 
crumdub12 said:
A Chairde,


My mother bought a radiator (55 EUR) from ALDI Long Mile Rd at start of feb, 2 weeks ago it would not power up, making strange crackling noises etc ....

Have said I will bring it back, but no receipt , box etc ... , only radiator.

It is still mint, and I believe only sold by Aldi stores ....


Anybody experience of similar situations, can I bring back ...
Click to expand...
Did she pay in cash or by laser?
 
Update on this ...


Went back this afternoon, asst manager stated he would not take it without receipt, to return to OEM , He acknowledged they stocked rads, and ALDI were only seller, but quoted ALDI 30 day return policy

I asked if LASER proof of shopping in ALDI that week would help, he said no..


Have asked Manager to contact me on Tuesday, I asked for Managers number , he refused but took mine.


Complainer,

On your question, would cash / VISA make a difference ??
 
If you bought it two weeks ago surely it is within the 30 day return policy?Return policy is null and void if the item is damaged or faulty. Sale of goods and supply of services act states goods must be of merchantible quality - this is not. If you still have problems on tuesday contact the consumer association. You are entitled to repair replacement or refund but you can choose what you want.
 
sandrat said:
You are entitled to repair replacement or refund but you can choose what you want.
Click to expand...

Not necessarily correct. Even if you want a refund, the shop are entitled to offer to attempt to have the item repaired first, and then if that doesn't work, they could just offer to replace it. Anecdotally, I've heard that Lidl and Aldi are more likely just to swap the item for you if it's not working - they're not really set up for getting things repaired.
 
nope you have the right to choose, if you have no confidence that the product is any good then why would you accept a replacement or repair?

I rang consumer association about a problem I had with faulty engagement ring (diamond was loose) and was told I could choose what I wanted done because it was faulty and did not suit the purpose intended.

They can offer to do these things but it is just an offer - you don't have to accept an offer when there are other options available still.
 
Not even M&S offer a refund without a receipt (they'll give you a replacement or a credit note).

I'm not surprised at Aldi not accepting the return of the radiator without a receipt. As far as they're concerned, it could have been bought elsewhere or even stolen! That's one of the main purposes of a receipt.
 
If goods are not of merchantable quality, you do not have to accept a repair. You can insist on a refund or a replacement. Taken from Consumer Association [broken link removed].

The main purpose of a receipt is to prove you bought goods from a particular store, so it is reasonable for a retailer to check that he sold you the goods before he rectifies your complaint.
If you do not have a receipt, you may have another proof of purchase such as a cheque stub or credit card voucher. A particular trader's name may be on the product, or an assistant may remember you. If you cannot find any proof of purchase, your case is considerably weakened. Taken from [broken link removed].

OP has already confirmed that it is only sold in Aldi stores and has a laser statement which shows Aldi on it then this is acceptable in my opinion.
 
macshaned said:
Not necessarily correct. Even if you want a refund, the shop are entitled to offer to attempt to have the item repaired first, and then if that doesn't work, they could just offer to replace it. Anecdotally, I've heard that Lidl and Aldi are more likely just to swap the item for you if it's not working - they're not really set up for getting things repaired.
Click to expand...

Not quite correct, LIDL repaired a laptop for me recently, it was sent to Germany and I had it back within 10 days.
ps I was never asked to show the receipt
 
Last edited:
Sandrat,

Apologies for confusion ..

The Rad was bought early Feb, it failed 2 weeks ago after working for a month, seems to have a faulty switch, when turned on starts crackling and then off.
 
30 return policies are something which shops offer in addition to your rights so that you can return something just because you don't like/want it. If it is faulty then returns policies go out the door and consumer law comes into play.
 
Sandrat - while you can insist on all you like when dealing with a shop, you'll also find that there is no corresponding legislation which obliges the shop to follow whatever it is that the customer may insist on.

The difficulty is that there's no hard and fast rules here - for either the consumer nor the retailer. As you point out, a shop could offer to fix it, and you can refuse to have it fix. What happens then? You insist on getting a refund, but the shop has shown a certain amount of reasonableness by offering to get the item fixed. Possible stalemate!

For this particular situation for the OP, a receipt (while it would make things enormously easier) is not essential - a proof of purchase is all that is legally necessary - the retailer is entitled to proof of purchase.

The OP should, and is perfectly entitled to pursue this further with Aldi and to have them either repair the item or replace it. If Aldi are still not willing to assist in repairing or replacing, then the OP can legally resort to the Small Claims Court, but could also go to the CAI or NCA for further advice on how to proceed.
 
Did you see my quotes taken from the consumer association website??? You are entitled to INSIST on a refund where the goods are faulty.
 
But the store hasn't offered a replacement - they have said it is outside the 30 day return policy blah blah blah. They are ignoring the law completely.

Article in the [broken link removed]
If you discover a defect shortly after you buy the good or service, you can insist on a full refund as long as you take action quickly.

This could be the problem. If they can't offer a replacement quickly (do they stock things after the offer is over?) then I would continue to insist on a refund.

Ring the consumer association for a definitive answer. I have been advised by them in the past that I can insist on a refund.
 
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