heretohelp
Registered User
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- 199
Hi all,
Any advice on the following would be greatly received.
I booked a wedding in 2008 , for 2010 and paid a deposit of 1700 euro, in two installments, and initial deposit of 650, then 1050 three months later .
Anyway, i recently contacted the hotel to discuss the wedding details and asked about the price of the rooms , ( we were promised discounted rooms), I was told the rate, but the rate is the exact same as their normal rate on their website, i pointed this out and was told that that was thier price and that it was final. I told them this is not what we agreed on and was swifly told that they do not negotiate. I want looking to negotiate , i was looking to receive the promised rate.
I was then told that their package rate had increased, that we were to pay 5 euro extra per person for them meal , and also 1200 euro for the evening buffet, which had previously been included !
I did not agree to any of this when booking. We agreed a price freeze, but not in writing.
I phoned back that evening to speak to the manager who wouldnt take my call.
I cancelled the next day and asked for my money back as they broke our agreement. They havent acknowledged me at all.
What can i do ?
Any advice on the following would be greatly received.
I booked a wedding in 2008 , for 2010 and paid a deposit of 1700 euro, in two installments, and initial deposit of 650, then 1050 three months later .
Anyway, i recently contacted the hotel to discuss the wedding details and asked about the price of the rooms , ( we were promised discounted rooms), I was told the rate, but the rate is the exact same as their normal rate on their website, i pointed this out and was told that that was thier price and that it was final. I told them this is not what we agreed on and was swifly told that they do not negotiate. I want looking to negotiate , i was looking to receive the promised rate.
I was then told that their package rate had increased, that we were to pay 5 euro extra per person for them meal , and also 1200 euro for the evening buffet, which had previously been included !
I did not agree to any of this when booking. We agreed a price freeze, but not in writing.
I phoned back that evening to speak to the manager who wouldnt take my call.
I cancelled the next day and asked for my money back as they broke our agreement. They havent acknowledged me at all.
What can i do ?