Hello,
Our Aer Lingus flight from Dublin to Frankfurt was delayed by about 9 hours two weeks ago. Basically the aircraft developed a technical fault one hour into the flight and returned to Dublin , we waited for a number of hours back in Dublin airport before departing again on a different aircraft. The total flight dealy was about 9 hours. Me and my wife missed an important event (son graduation ceremony and dinner). I asked for a refund according to the European Regulation 261/2004 but it was refused on the ground that it was a problem outside of control of the airline. A year and half ago I had a similar experience with Ryanair: a delay where a flight back to Dublin from Paris departed many hours after the due time (something like 8-9 hours), because of issues with an engine. I applied for a refund and I was wired 600€ after a few days. I wonder if there are different rules for Aer Lingus ?
Thanks
Henneing
Our Aer Lingus flight from Dublin to Frankfurt was delayed by about 9 hours two weeks ago. Basically the aircraft developed a technical fault one hour into the flight and returned to Dublin , we waited for a number of hours back in Dublin airport before departing again on a different aircraft. The total flight dealy was about 9 hours. Me and my wife missed an important event (son graduation ceremony and dinner). I asked for a refund according to the European Regulation 261/2004 but it was refused on the ground that it was a problem outside of control of the airline. A year and half ago I had a similar experience with Ryanair: a delay where a flight back to Dublin from Paris departed many hours after the due time (something like 8-9 hours), because of issues with an engine. I applied for a refund and I was wired 600€ after a few days. I wonder if there are different rules for Aer Lingus ?
Thanks
Henneing