Re: Consumer Rights-Laptop stops working properly after 6 weeks
As I see it, you need to confident about what you want to do. Clearly tell them that if the laptop is not fixed, you want a full refund. You are entitled to this in law. Also, as others have said, your contract is with the retailer, so they have FULL responsibility to fix the problem. Ignore waffle about HP guarantees, etc ...
Whether or not the fault is the same is irrelevant. The merchandise is not fit for use over a reasonable time-frame under 'normal' useage conditions. The small claims court will define what is 'reasonable' and 'normal'.
Let them know that you WILL go to the small claims court if necessary. Retailers usually hope customers won't go that far, but if you are confident to do so, they might not want the hassle/bad publicity etc ...
As I see it, you need to confident about what you want to do. Clearly tell them that if the laptop is not fixed, you want a full refund. You are entitled to this in law. Also, as others have said, your contract is with the retailer, so they have FULL responsibility to fix the problem. Ignore waffle about HP guarantees, etc ...
Whether or not the fault is the same is irrelevant. The merchandise is not fit for use over a reasonable time-frame under 'normal' useage conditions. The small claims court will define what is 'reasonable' and 'normal'.
Let them know that you WILL go to the small claims court if necessary. Retailers usually hope customers won't go that far, but if you are confident to do so, they might not want the hassle/bad publicity etc ...