Wexfordman
Registered User
- Messages
- 415
Hi,
Hoping someone can advise me what to do. I bought a hp laptop towards the end of august this year. About 6 weeks later, the sound stopped working, so I reported the issue to HP. I was hoping that, it being so new, they would replace it for me, but no, they said that I had to send it back to them for epair under warranty.
Anyway, long story short, they have a call centre in India, which has been an awfull experience, but a customer care and repair centre in the UK. I have been trying to arrange for them to pick up and return my laptop for repair now for a week (fault was origionally reported to them 3 weeks ago, with 1 week of delay down to me).
They are appallingly bad at customer care, and have not even made 1 phone call or emial back to me regarding pick up of my laptop, even though I have phoned them 3 times this week. Last they told me was that the repair centre had been affected by a fire and they were unable to arange pick up at the moment but would ring me in a day or two to arrange pick up (that was last wednesday).
Anyway, I have had it up to my neck with them, and I promised myself I will never again buy another hp product, but I still need to get this issue sorted. It is looking like I will not have my laptop repaired before christmas (8 to 10 days repair, and thats when they do finally arrange to pick the bloody thing up).
What can I do to foce this issue to be sorted, I am being completely stone walled by them.
I was thinking of sending a last mail to them telling them if they did not have my laptop picked up or arrangements made with me to have it collected for repair by end of day monday I would do the following:-
1) Return laptop to them as unfit for use
2) Purchase another laptop of similar spec
3) Lodge a claim in the small claims court for payment of new laptop.
Do you think this is acceptable or feasible ?
Regards,
Wexfordman
Hoping someone can advise me what to do. I bought a hp laptop towards the end of august this year. About 6 weeks later, the sound stopped working, so I reported the issue to HP. I was hoping that, it being so new, they would replace it for me, but no, they said that I had to send it back to them for epair under warranty.
Anyway, long story short, they have a call centre in India, which has been an awfull experience, but a customer care and repair centre in the UK. I have been trying to arrange for them to pick up and return my laptop for repair now for a week (fault was origionally reported to them 3 weeks ago, with 1 week of delay down to me).
They are appallingly bad at customer care, and have not even made 1 phone call or emial back to me regarding pick up of my laptop, even though I have phoned them 3 times this week. Last they told me was that the repair centre had been affected by a fire and they were unable to arange pick up at the moment but would ring me in a day or two to arrange pick up (that was last wednesday).
Anyway, I have had it up to my neck with them, and I promised myself I will never again buy another hp product, but I still need to get this issue sorted. It is looking like I will not have my laptop repaired before christmas (8 to 10 days repair, and thats when they do finally arrange to pick the bloody thing up).
What can I do to foce this issue to be sorted, I am being completely stone walled by them.
I was thinking of sending a last mail to them telling them if they did not have my laptop picked up or arrangements made with me to have it collected for repair by end of day monday I would do the following:-
1) Return laptop to them as unfit for use
2) Purchase another laptop of similar spec
3) Lodge a claim in the small claims court for payment of new laptop.
Do you think this is acceptable or feasible ?
Regards,
Wexfordman