Hi
Ok, help me here.
We applied for Halifax credit card in Nov, successful and closed BoI credit card, 0 balance, so no switching balance etc.
We wanted the E100 credit as was advertised.
During December, I did phone Halifax (checking balance) to find out if we had to REQUEST the E100 or 0% on balance transfer offer.
I was informed that it would be automatically sorted on my account, that I didn't have to request it.
There was no balance transfer from another card.
Received first statement in Dec, no mention of E100 credit.
Phoned Halifax about this, was advised it would be on next statement.
Just received next statement today, No sign of E100 credit anywhere.
Just phoned Halifax to find out what has happened, to be now told that I had to REQUEST the E100 credit, or 0% balance transer.....
I told nice lady on other end of phone, that I actually did phone about this but was told I didn't have to specify etc..
"Was your account open at the time, ie was it a general query or could the person you were speaking to view your ac?"
Person I was talking to had just given me new balance so could see my account.
So what can I do now??
The only advice she gave was that I could open another credit card ac in hubby's name and claim the E100 on that card.
I cannot now request the E100 credit.
We do not want another credit card.
Has this happened to anyone else?
What can we do?
Thanks in advance for any info.
Fauve
Ok, help me here.
We applied for Halifax credit card in Nov, successful and closed BoI credit card, 0 balance, so no switching balance etc.
We wanted the E100 credit as was advertised.
During December, I did phone Halifax (checking balance) to find out if we had to REQUEST the E100 or 0% on balance transfer offer.
I was informed that it would be automatically sorted on my account, that I didn't have to request it.
There was no balance transfer from another card.
Received first statement in Dec, no mention of E100 credit.
Phoned Halifax about this, was advised it would be on next statement.
Just received next statement today, No sign of E100 credit anywhere.
Just phoned Halifax to find out what has happened, to be now told that I had to REQUEST the E100 credit, or 0% balance transer.....
I told nice lady on other end of phone, that I actually did phone about this but was told I didn't have to specify etc..
"Was your account open at the time, ie was it a general query or could the person you were speaking to view your ac?"
Person I was talking to had just given me new balance so could see my account.
So what can I do now??
The only advice she gave was that I could open another credit card ac in hubby's name and claim the E100 on that card.
I cannot now request the E100 credit.
We do not want another credit card.
Has this happened to anyone else?
What can we do?
Thanks in advance for any info.
Fauve