I have a friend who just asked me about his mortgage today, basically was a FA mortgage and switched from a tracker to a 10yr fixed in 2007. Obviously fixed was up last year and did not go back to tracker, he has rang the relevant unit and they say they have not come across his case, he said they say they cannot add him to the list to investigate as such and that they must just 'find' his case in their reviews.
Is this correct? He seems like a very standard case but to make it a little more complicated he is also UB staff so doesn't want to kick up too much of a fuss but naturally wants his tracker back!