Hi Knuttell, Did you cancel your order for the Snow Sock?
I have sent two email queries to each off the three email accounts that I had in conjuction with this promotion:
[email protected],
[email protected] and
[email protected].
No reply from any of these accounts.
I checked the Groupon Facebook page and nothing is mentioned there about delivery problems with the Snow Socks nor on the
buysnowsocks.com website.
I called Groupon just now on 1800 936927 and the Customer Care guy was very unhelpful with not a hint of empathy. He said the the delivery time was 28 days (and not up to 28 days) and therefore Monday 28/11 is the first day that delivery can be expected. He would not really comment on why there is no customer information on these deliveries on their Facebook site apart from "Why would we".
At this stage I do not care for the selling model at all and thought I did not want to support it any longer, so I asked if I could cancel my order. He said the refund process was that I had to wait until Monday 28/11, then another week to pass to check it was not held up in the post which takes me to Monday 5/12. After that then log the problem with Groupon who would only then contact the supplier. If the supplier was still unable to give an assurance of imminent delivery then a refund would be given after 5-7 days. That would all take until 19/12, which leaves a very sour taste on my first Groupon purchase.
So fingers crossed the delivery does happen but Groupon and their Customer Care have little interest once you have paid so I avoid these deals in the future.
As Knuttell mentioned I think PayPal should be used for Groupon as this would give some control/assurance back to the purchaser when dealing with a poor service company such Groupon.
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