Unintentionally, I seemed to have raised a couple of hackles, which was not my intention. As far as I'm concerned government departments (state and semi state + public service) are there for the benefit of the public. The system worked well thirty years ago; your phone was out of order, you rang 1191 or 10 and suddenly your fault was reported. It's the same with Revenue or Soc Welfare, you ring now and before you speak to anybody you have to listen to about ten minutes of "Your call is important to us . . . .Press 1 for this, Press 2 for that, Press 3 for whatever, Press 4 for something else. Grand it it's only one call you're making. But, sometimes you have to check something or other and again you have to wait through a process that would try the patience of Job. This GDPR is a smokescreen for getting on the customer's nerves or something. I see nothing wrong with any CS/PS official speaking to a caller and making an executive decision that the contact is bona fide. It's time for our CS/PS to step up to the mark and get on with the job they're paid to do.
Please Note:- I'm not trying to offend anyone here.