GabbyTheKing
Registered User
- Messages
- 54
Hi Guys, had a faulty XBox recently that broke after a few months. Went back to the Smyths shop and was told that the company policy was not to issue refunds after 1 month of purchase even if the good is faulty and they gave me the number for Microsoft and farmed out their obligation(Sales of goods supply of services act) (Reasonable timeframe) to the manufacturer who I do not have a contract with while also telling me "the fault was very common" and "I was not the first person to complain about this". Refused to issue me with a replacement and laughed when I asked for a refund. The Head office said its at the discretion of the shop manager and they couldn't interfere with his decision. Absolute joke does any shop take their SGSSA responsibility seriously any more when it comes to electronics. Have many come across this with Smyths?