ClubMan said:
Try going into Windows (not Internet) Explorer and doing the following:
Tools -> Folder options -> View
then enable Show hidden files and folders and disable Hide extensions for known file types and click Apply to All Folders before trying to search/browse for the file in question again. If/when you find it and delete it you can always reset the options above to their default values and click on Apply to All Folders to revert to the old settings.
The best way to fix this is to start Word without loading any addins or templates using the /a startup switch.
(See [broken link removed] for more info or search for Word Startup in Word help.)
Choose
Start -> Run
and enter
Winword /a
in the Open dialog box.
Press Enter or choose OK.
This will start Word with a blank document, without loading your corrupt normal.dot.
You can then choose File -> Save As.
In the Save As Type combo box on the bottom of the Save As dialog, change the type from "Word Document" to "Document Template" (you will have to scroll down or just press "D" to highlight it). The folder will change to your current Templates folder, where you can see your Normal.dot file.
Now save the current blank document over this by double-clicking Normal.dot.
Alternatively, you could right click on Normal.dot, choose Rename, and rename it to something like Normal1.dot. If you do this, then close and restart Word, it will create a new Normal.dot file.