Z
.... used in creating an efficient customer services department which is deplorable?
An Post have competition though
Yeah, it's strange alright to have the ESB doing ads, don't quite understand it myself
Good point!I saw an ad on RTE last night, I think during questions and answers, for the ESB, now, can anyone please advise me why a semi-state company such as the Electricity Supply Board has an advertising budget when they are practically a Monopoly? Who are they trying to sell to exactly? Could the money not be used elsewhere ? say, to take down the cost of electricity for it's customers perhaps, or be used in creating an efficient customer services department which is deplorable?
More waste of taxpayers money
Average pay in the ESB is around €80'000 (plus benefits) so for that I would expect the people answering the phone to be happy.Ive never heard anyone complain about the ESB's customer services department. Perhaps you could give a few examples of poor customer service from the ESB? Are they as bad as BT, Chorus/NTL for example.
Remember this from the 1980's?
Average pay in the ESB is around €80'000 (plus benefits) so for that I would expect the people answering the phone to be happy.
Remember this from the 1980's?
Perhaps kickbacks from the add agencies for the big knobs in the state monopolies ?No problems with the ESB, however I agree wholeheartedly with the main point, and wonder the same EVERY time I hear/see an ad for effective state monopolies. It might only be a few hundred thousand euros, but can anyone explain WHY the ads are necessary? Same for An Post?
So - does anyone actually know why the esb advertise on tv? any theories at all? I actually can't think of one reason why they might do it.
Good ad.
I don't know his name but does the actor there now work for TV3?
I have had a big problem with the ESb recently which I felt was managed very poorly.Ive never heard anyone complain about the ESB's customer services department. Perhaps you could give a few examples of poor customer service from the ESB? Are they as bad as BT, Chorus/NTL for example.
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