AIB Who has complaints at the Ombudsman stage on the simple vs. compound interest issue?

rustbucket

Registered User
Messages
477
Letter sent to ombudsman today with final response from AIB, simple interest calculations and compound interest calculations
 

Sox123

Registered User
Messages
40
Just received a letter back from AIB
They are looking in to the issue I raised at least they responded
Included reference number & complaint number
Regards
 

rustbucket

Registered User
Messages
477
We are now at stage 4. Got a call from mediation contact in ombudsman this morning. Have declined mediation as can’t see the point in relation to this issue so now being sent to on to investigation team
 

kelbre

Registered User
Messages
12
Do you have a template drafted for the complaint to the Ombudsman? Late to the party and am now at Stage 2.
 

Ana Carr

Registered User
Messages
2
I am trying to figure out where this is at. If you have complained to AIB and/or the Ombudsman, could you reply to this thread please indicating which stage you are at.

Stage 1 - Complaint made to AIB - awaiting a response
Stage 2 - Reply received from AIB on x/x/2021 . Haven't complained to Ombudsman yet
Stage 3 - At mediation stage with Ombudsman
x/x/2021. Reply received from AIB
y/y/2021 Complaint submitted to Ombudsman
z/z/2021 Received a call from the Ombudsman's mediation person

Stage 4 - At investigation stage with Ombudsman.
n/n/n Mediation concluded without an agreement. File sent for investigation.
At this stage - The Ombudsman sends questions to AIB and AIB's answers are sent to the borrower to respond. Then the borrower's response is sent to AIB, and so on...

This stage can last months until both sides say that they have nothing further to add.

Stage 5 Adjudication Stage with Ombudsman

Both sides said that they had nothing further to add and now the Ombudsman has to make a decision.

Stage 6 Preliminary Decision issued.
Stage 7 Legally Binding decision issued. Both sides have 30 days to appeal to the High Court.

Stage 8. 30 days after Stage 7, the decision is binding on both side.
Stage 2
 

mjdixon

Registered User
Messages
3
Stage 2. AIB responded on 12/10/2021 stating that “we are looking into the issue you raised” etc. Awaiting final response before complaining to Ombudsman.
 
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