Which broadband provider?

[Cervelo]

Who is this ? , i haven't come across it

And AFAIK it's the same with Eir and Vodafone though we gave them notice in the final month of our contract
Which when we rang on the last day to confirm that the contract both queried whether we had given them the 30 days notice
Pure on the other hand, when we rang them last year to give them notice we might be moving told us it wasn't a requirement??

 

[JoeRoberts]

I was out of contract at start of year with VF for BB and changed to Eir without contacting VF at all.There was no issue, no extra charges.

 

[Cervelo]

I was out of contract at start of year with VF for BB and changed to Eir without contacting VF at all.There was no issue, no extra charges.

Maybe that's the difference, we've never been out of contract with our BB provider
My understanding is with the providers we've used is after the 12 month contract you automatically roll onto a 30 day contract at full price
so If we were to do that way we probably would end up been charged by both providers for that month

 

[Tobyboy]

So with some providers, even thought your 12 months with them is up, you still have to give 30 days notice after that? Name and shame please...

 

[ClubMan]

Name and shame please...

See above...

Which broadband provider?

I presume that VM isn't an option for you? An email from Siro late last year indicated we'd have fibre to the house first quarter in 2025 So it's coming but won't be here in time for when I have to renew Yes VM is an option but past experience, although many years ago has left me with bitter...

www.askaboutmoney.com

Which broadband provider?

Who is this ? , i haven't come across it And AFAIK it's the same with Eir and Vodafone though we gave them notice in the final month of our contract Which when we rang on the last day to confirm that the contract both queried whether we had given them the 30 days notice Pure on the other hand...

www.askaboutmoney.com

 

[ClubMan]

I was out of contract at start of year with VF for BB and changed to Eir without contacting VF at all.There was no issue, no extra charges.

Didn't you have to cancel the direct debit (could be done by contacting the bank only I guess even though the bank normally advises to contact the payee also) and return their equipment?

 

[Tobyboy]

We do the switch over on the last day of the existing contract but I don't see a problem in arranging the switch over for a couple of days earlier

The rep in Sky told me not to give the 30 days notice. That if we did we couldn't move across until after the notice period was up causing possible service disruption. She said they would handle it.
Has anyone experienced this happening?

 

[ClubMan]

She said they would handle it.
Has anyone experienced this happening?

I remember some provider (possibly eir) telling me to just cancel my VM contract and if there was any charge then they would cover it. I was skeptical as they wouldn't give me this in writing so I never switched. My current VM 12 month contract is up next month so I'll be giving my usual 30 days notice soon and either signing back up with them as a new customer or, more likely, switching to Sky now that fibre is finally available in my Dublin city centre location.

 

[Ruffian]

My understanding is that the 30 day notice period (outside of contract) applies if you are moving to a different platform as well as a different provider. For example, if you are moving from the Virgin platform to SIRO, or from SIRO to Open Eir, etc. Otherwise once out of contract you just need to sign up with the new provider (on the same platform) and let them handle it.

But I may be wrong!

 

[JoeRoberts]

Didn't you have to cancel the direct debit (could be done by contacting the bank only I guess even though the bank normally advises to contact the payee also) and return their equipment?

No didn't do anything. Still have the modem too with all the others never returned over the years. VF see the switch happening somewhere on the network I guess and this stops the billing.

 

[charlie007]

A few years back I contacted Vodafone at the end of my FTTC broadband contract with them.
They offered a good deal on FTTH but said there might be a charge for connection.
This entailed a lot of work which I estimated at the time to be at least €2k.

Vodafone bills are quite difficult to understand and when my 1st new bill was about €200,
I was quite happy with this low seeming charge for the connection.

On closer scrutiny they were actually billing me for the old and new connections.
The problem here being they were 2 different platforms ( FTTC & FTTH ) and they hadnt cancelled the FTTC
as I assumed they would.
When I pointed this out, they quickly credited the overcharge and there was no charge for the connection work!

 

[Dinarius]

I stayed with VM. Got a price I’m happy with for 12 months. But, let’s see what the first bill is. I’ve been told that all products will start together on 1/7/25. Our VM bills for the last 12 months have had some differing dates for different products.

I expect to have to call them. I hope I’m wrong.

D.

 

[Dinarius]

Ps. Cancelling and renewing as a new customer - something I’ve just done for the fourth year running with Laya for my health insurance - never dawned on me with VM. Do you risk some downtime doing this? I guess with all the gear in the house, the answer must be no.

D.

 

[ClubMan]

Do you risk some downtime doing this?

Yes. In my experience allow a day or two depending on how you time the "switchover". You can only sign up again as a new customer when the final bill issues and the service ceases to work on the old/cancelled contract.

I guess with all the gear in the house, the answer must be no.

You'll have to send back the existing gear or bring it to a WEEE recycler (depending on what VM tell you to do) and they'll send you new gear. Even if it's identical to what you already have.

 

[Dinarius]

Thanks. Will consider it next year.

D.

 

[Corola]

You can avoid downtime if you have another adult in the house. They can sign up a few days before your contract ends. You'll receive the new router next working day and you just swap it over when the current service ends.

 

[Sue Ellen]

You can avoid downtime if you have another adult in the house.

The only problem with that is that they will refuse to speak to you if the other adult is the only one named on the account. AFAIK you can still open a new joint account instead and might be a good idea to have their name appearing first.

 

[ClubMan]

You can avoid downtime if you have another adult in the house. They can sign up a few days before your contract ends. You'll receive the new router next working day and you just swap it over when the current service ends.

Do you know that this works in practice? I would've thought that the single broadband connection to the premises already being in use would stymie this? Have you actually done it? Thanks.

 

[theresa1]

Avoiding any downtime at all would mean you will have to pay twice for some period. 2 separate modems active on 2 separate accounts being billed at the same time. If it's only for a few days maybe not a big issue.

 

[ClubMan]

Unless you can time things so that the new contract starts on the day that the old one terminates.