Which broadband provider?

JoeRoberts said:

Who is this ? , i haven't come across it

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And AFAIK it's the same with Eir and Vodafone though we gave them notice in the final month of our contract
Which when we rang on the last day to confirm that the contract both queried whether we had given them the 30 days notice
Pure on the other hand, when we rang them last year to give them notice we might be moving told us it wasn't a requirement??

I was out of contract at start of year with VF for BB and changed to Eir without contacting VF at all.There was no issue, no extra charges.

JoeRoberts said:

I was out of contract at start of year with VF for BB and changed to Eir without contacting VF at all.There was no issue, no extra charges.

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Maybe that's the difference, we've never been out of contract with our BB provider
My understanding is with the providers we've used is after the 12 month contract you automatically roll onto a 30 day contract at full price
so If we were to do that way we probably would end up been charged by both providers for that month

So with some providers, even thought your 12 months with them is up, you still have to give 30 days notice after that? Name and shame please...

Tobyboy said:

Name and shame please...

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See above...

JoeRoberts said:

I was out of contract at start of year with VF for BB and changed to Eir without contacting VF at all.There was no issue, no extra charges.

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Didn't you have to cancel the direct debit (could be done by contacting the bank only I guess even though the bank normally advises to contact the payee also) and return their equipment?

Cervelo said:

We do the switch over on the last day of the existing contract but I don't see a problem in arranging the switch over for a couple of days earlier

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The rep in Sky told me not to give the 30 days notice. That if we did we couldn't move across until after the notice period was up causing possible service disruption. She said they would handle it.
Has anyone experienced this happening?

Tobyboy said:

She said they would handle it.
Has anyone experienced this happening?

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I remember some provider (possibly eir) telling me to just cancel my VM contract and if there was any charge then they would cover it. I was skeptical as they wouldn't give me this in writing so I never switched. My current VM 12 month contract is up next month so I'll be giving my usual 30 days notice soon and either signing back up with them as a new customer or, more likely, switching to Sky now that fibre is finally available in my Dublin city centre location.

My understanding is that the 30 day notice period (outside of contract) applies if you are moving to a different platform as well as a different provider. For example, if you are moving from the Virgin platform to SIRO, or from SIRO to Open Eir, etc. Otherwise once out of contract you just need to sign up with the new provider (on the same platform) and let them handle it.

But I may be wrong!

ClubMan said:

Didn't you have to cancel the direct debit (could be done by contacting the bank only I guess even though the bank normally advises to contact the payee also) and return their equipment?

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No didn't do anything. Still have the modem too with all the others never returned over the years. VF see the switch happening somewhere on the network I guess and this stops the billing.

A few years back I contacted Vodafone at the end of my FTTC broadband contract with them.
They offered a good deal on FTTH but said there might be a charge for connection.
This entailed a lot of work which I estimated at the time to be at least €2k.

Vodafone bills are quite difficult to understand and when my 1st new bill was about €200,
I was quite happy with this low seeming charge for the connection.

On closer scrutiny they were actually billing me for the old and new connections.
The problem here being they were 2 different platforms ( FTTC & FTTH ) and they hadnt cancelled the FTTC
as I assumed they would.
When I pointed this out, they quickly credited the overcharge and there was no charge for the connection work!